AJ Park has been providing companies with intellectual property law services in New Zealand, Australia and the Pacific for over 125 years.
When dealing with a large number of documents that fall into the intellectual property category, and for the likes of government and multinational business customers, reliability and trust is a necessity.
Canon’s technology, expertise and hands-on approach to a smooth transition, provided AJ Park a robust, no-fuss solution that didn’t interfere with their busy schedules.
The biggest challenges AJ Park faced was their need to be able to rationalise their print devices in the future to support their changing business needs. They also wanted to obtain meaningful data out of their existing print fleet to achieve cost savings for their business.
After meeting with Milan Hira, AJ Park's IT Operations Manager and discussing the challenges with their current solution, the Canon Account team took a proactive approach to quickly providing a working solution that would meet the needs of the business, allowing them to easily transition to Canon.
Having a true understanding of customer’s challenges and genuinely wanting to alleviate them is something that Canon staff deliver. AJ Park selected a Canon device fleet and uniFLOW software with advanced scanning. In Milan’s words, they had “an incredibly tight deadline to change over and needed to reduce the number of devices later in the year, but that wasn’t a problem for Canon”. This level of flexibility was important to them in a world that is constantly changing, with companies looking to save on print costs and paper wastage.
The installation of uniFLOW means they can track all printing, copying, faxing and scanning processes executed on their devices. Detailed, easy-to-use reporting allows them to audit and manage the printing and copying budget. uniFLOW, coupled with Canon devices, are recognised internationally for their reliability and ease-of-use by Buyers Lab Inc, providing a robust solution for AJ Park.
"Canon's reporting is excellent and easy to use, and the devices have proven to be incredibly reliable. We haven't had a single service call since moving to Canon."
The biggest benefit that has really made a difference has been their reduction in printing costs. With uniFLOW eliminating unclaimed printing and adding accountability of staff, AJ Park have made substantial financial savings by encouraging staff to only print the documents that they need.
While high-quality devices, software and cost benefits are important, Milan states that the best part of the process was the minimal involvement required by their staff during implementation. After every interaction with Canon, he had full confidence that things would be done without interference in their very busy schedules. Consistent communication with internal staff through the implementation process ensures a seamless transition, and is top of mind for Canon in every project.
Training sessions were held with their appointed internal trainer, who was able to bring staff up to speed on the new fleet very easily thanks to the intuitive nature of the devices.
"The Canon team has been great. I've had plenty of communication, great support, and they have helped with a couple of problems outside of our printing agreement. I feel I can pick up the phone and contact them anytime, and I'll get off the phone knowing my request will be dealt with promptly"
Canon constantly looks for ways to add value beyond print, and have since provided AJ Park with dedicated document scanners to help with their back scanning project.
nderstanding a client’s future roadmap through consistent, open communication, allows us to recommend technology and business services that will improve and streamline day to day operations. We are proud to have partnered with AJ Park for print and technology services.
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