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Manufacturer Warranty and Service Packs

Everything you need to keep your product covered with an on-site service and support (OSS) pack.

Canon Manufacturer’s Warranty applies to certain new Canon business products purchased in New Zealand directly from Canon New Zealand Ltd or authorised distributors, dealers and retailers.

Canon Manufacturer’s Warranty

Canon warrants during each product warranty period, that with normal use and service, the products listed below will be free from defects arising wholly or substantially from faulty part, manufacture or workmanship.

Canon manufacturers warranty periods applicable from the date of purchase are:

Purchased new and unused, or Canon-refurbished, not second hand
From date of purchase
imageRUNNER Multifunction Printers 12 months
imagePRESS Multifunction Printers 12 months
imagePROGRAF Large Format Printers 24 months
imageCLASS Laser Printers 12 months
imageFORMULA Document Scanners 12 months
Purchased new and unused, or Canon-refurbished, not second hand
From date of purchase
Interactive Whiteboards 3 years
LED Display Panels 1 to 3 years
Projectors 3 years
Vogels Mounting Accessories 5 years
Small Accessories 12 months

Canon’s Warranty does not cover:

  • replacing consumables including drums, ink, toner and paper;
  • any software included with the products; or
  • any malfunction or specific requirement of any other item of hardware or software you link to the product.

Canon’s warranty does not apply where damage is caused by external factors. This warranty is not transferable.

  • Download the full details of Canon's Manufacturer's Warranty and warranty claim process
  • Download
Consumer Guarantees

Canon's warranty is in addition to any rights you may have under the Consumer Guarantees Act 1993. For more information about the Consumer Guarantees Act 1993, visit the Consumer Protection website.

Go to
Making A Warranty Claim

To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 0800 222 666.

Make a warranty claim
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