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Canon Service Centre

Notice: Camera Service Alert Level 3
To comply with Level 3 guidelines, we can only accept and return repairs via contactless courier. We apologise for any inconvenience and appreciate your patience and understanding

If you are an “Essential Service” and have products needing repair, please contact cameraservice@canon.co.nz. Every effort will be made to provide a resolution.

Status of your repair Book a service
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    Booking form

    Fill out the form to book your lens calibration, camera health check or service repair

    Book now
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    Call 0800 222 666

    For service enquiries

    Available Monday to Friday from 8.30am to 5:00pm

Give your camera a health check


Camera Health Check

A thorough service once a year will help ensure you’re getting optimum performance.

A comprehensive health check for your camera will include: 
  • a sensor clean
  • new focus screen for clear visibility
  • firmware upgrade if required
  • a thorough check of your equipment to make sure get the most out of your camera

Health Check Costs

DSLR Full Frame, your health check will be $100
DSLR APS-C or Digital Compact Camera your health check will be $75

Lens Calibration

Are you getting the best out of your lens? If you are consistently experiencing out of focus images, your camera body and lenses may need to be calibrated by one of our experts.

Lens Calibration Costs

For one camera body and one zoom lens (*1) the cost is $202.50. Add $67.50 for each additional body and $135 for each additional zoom lens
For one camera body and one prime (non-zoom) lens the cost is $135. Add $67.50 for each additional body or prime lens.
 
*1    For the EF200-400 please add an additional $67.50

Minimum Inspection Fee

Any Camera / unit that is not covered by Canon's manufacture's warranty or the CGA (Set out below) will incur a minimum inspection fee. If you do elect to continue with your repair the minimum inspection fee will be deducted from your final invoice. Any additional labour or parts will incur further charges. Prices include GST.
Compact Camera, Video, Projector, Speedlite, Canon Lenses, EOS DSLR, PRO Video, $70
Printer, Multifunction, Scanner $51.75 inc gst

Freight

Return Freight within New Zealand for non-warranty/CGA repairs is $7.50 
Read our Canon camera service FAQ's

  • For lens calibration, can’t I just use my camera’s micro-adjustment?

    Yes, you can, but there are limitations with micro-adjustment depending on the body and/or lens combination. Even if you have the most recent lens and camera, micro-adjusting only works for that one combination. If you want to use a lens on another body you will have to go through the micro-adjustment process for each camera/lens combination.

  • Where do i send my camera, projector or printer for servicing

    Drop in or courier to Canon New Zealand, 28 The Warehouse way, Northcote, Auckland 0627

  • For lens calibration should I send in both my lens and my camera?

    Ideally yes. This is the only guaranteed way to ensure that a particular lens/camera combination will be accurately calibrated (*2).
     
    *2   Calibration will not fix all focusing issues. Worn or damaged parts can also be a cause; (Camera and or Lens settings along with camera technique can also cause focus problems). If our technicians find worn or damaged parts that are adversely affecting the performance of the camera/lens, Canon will provide you with a report and an estimate to rectify the problem.


  • How much will it cost?

    Minimum Inspection fee

    Compact Camera, Video, Projector, Speedlite, Canon Lenses, EOS DSLR, PRO Video, $70 inc gst

     

    Printer, Multifunction, Scanner $51.75 inc gst

     

    Freight

    Return Freight within New Zealand for non-warranty repairs is $7.50 inc gst

     

    Health Check

    If you have a DSLR Full Frame, your health check will be $100

    If you have a DSLR APS-C or Digital Compact Camera your health check will be $75

     

    Lens calibration

    For one camera body and one zoom lens (*1) the cost is $202.50 including GST. Add $67.50 for each additional body and $135 for each additional zoom lens

    For one camera body and one prime (non-zoom) lens the cost is $135 including GST. Add $67.50 for each additional body or prime lens.

    We are offering a free sensor clean with every calibration. (Valued up to $135)

     

    *1    For the EF200-400 please add an additional $67.50

    *2   Calibration will not fix all focusing issues. Worn or damaged parts can also be a cause. If our technicians find worn or damaged parts that are adversely affecting the performance of the camera/lens Canon will provide you with a report and an estimate to rectify the problem.

     

    Note. Camera and or Lens settings along with camera technique can also cause focus problems.

  • For a Calibration, how long will my equipment be with you?

    You should allow up to 10 working days. If you have a specific date that you require your equipment, please let us know and we will if possible calibrate and return in this time frame.
  • Click through to book a lens calibration or camera health check
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