Warranty

Thank you for purchasing Canon. Please see your warranty details below.

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Canon Manufacturer's Warranty

Your purchase of any Canon product* within New Zealand which is distributed by Canon New Zealand is covered by Canon's warranty. Click below to learn more about the products eligible for Canon Manufacturer’s Warranty.

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Our consumer goods are covered by New Zealand's Consumer Guarantees Act (CGA).  If our consumer goods do not meet the guarantees in the CGA, the supplier may repair, replace, or refund the goods.  If the goods failure cannot be remedied or is of a substantial character, you may reject the goods, or claim for the reduction in value of the goods. You may also be entitled to reasonably foreseeable damages arising from the goods failure to meet the guarantees.

This is not a complete statement of your rights under the CGA.  For more information, please see here.

See the list of products and warranty terms below.

Product

Warranty Period

(from date of purchase)

Projector Products (excluding projector lamps) and standard project accessories

36 months

Projector Lamps

180 days

Image Stabilizer binoculars

24 months

IP/Network Video Cameras

24 months

Interchangeable and fixed lens cameras

24 months

Cinema EOS products

24 months

Canon camera lens

24 months

Digital Video Cameras

24 months

PIXMA PRO Range

24 months

MAXIFY Printers

36 months

All other products and their standard Canon accessories

12 months

Your purchase of a new and unused Canon product* within New Zealand which is distributed by Canon New Zealand may also automatically be covered by Canon Manufacturer’s Warranty. 

*excludes most business products (imageRUNNER & iR-ADV devices, Production Printers, Dream Labo), and business product accessories, including software solutions.

The best way to activate your warranty is to simply register your Canon product online at MyCanon and upload your purchase receipt. This will ensure your proof of purchase is kept safe and secure if you ever need to make a Manufacturer’s Warranty claim.

For further enquiries about Warranties or Support please call 0800 222 666.

How to register your product for warranty
  • icon-Sign-To-MyCanon

    1. Sign in or join MyCanon

    This is your personalised hub for all things Canon.

  • Icon-Add-New-Products

    2. Add new Product

    Tell us what product you own so we can tailor your experience.

  • Icon-Complete-Reg-FillOutForm

    3. Complete registration

    Confirm a few details about yourself.

  • Icon-Upload-Receipt

    4. Upload purchase receipt

    Provide proof of purchase so we know your product is authentic.

Terms and Conditions
  • Canon Manufacturers Warranty for Consumer Imaging Products

    This warranty applies to Canon consumer products (Products) that are purchased in New Zealand from Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

    Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

    You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

    Consumer Guarantees

    You have rights under applicable New Zealand consumer laws.

    For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

    Canon manufacturer’s warranty

    In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

    1.  With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second-hand) Warranty Period (from date of purchase)

     
     

    Product: purchased new and unused, or Canon-refurbished product (not second-hand)

    Warranty Period (from date of purchase)

    Projector products (excluding lamps), optional projection lenses and standard accessories

    36 months

    Projector lamps

    180 days

    Image stabilizer binoculars

    24 months

    IP/Network video cameras

    36 months (First 2 years - swap out for a new and/or factory refurbished unit) (Final year - return to Canon for repair)

    Interchangeable and fixed lens cameras

    24 months

    Cinema EOS products

    24 months

    Canon camera lens

    24 months

    Digital video cameras

    24 months

    PIXMA PRO range

    24 months

    MAXIFY printers

    36 months

    All other products and their standard Canon accessories

    12 months

     

    2.            Canon’s warranty does not cover:

    a.            replacing consumables including print heads, drums, lamps, film, ink, toner and paper;

    b.            rubber rollers in scanners; or

    c.             any software included with the Products.

    3.            Canon’s warranty does not apply where damage is caused by external factors including:

    a.            normal wear and tear;

    b.            damage caused outside Canon’s control such as accidents, vandalism or burglary;

    c.             your negligent or improper use of the Products including failing to follow operating instructions;

    d.            leaking batteries;

    e.            liquid exposure (except water for waterproof Products) or infiltration of foreign particles;

    f.             repairs or modification of the Products except by Canon, or its authorised service agents;

    g.            using unsuitable ink or toner or other materials in the Products;

    h.            using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or

    i.              shipping or other transit.

    4.            Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.

    5.            This warranty is not transferrable.

    Making a warranty claim

    To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 0800 222 666 (New Zealand).

    You can also email Canon New Zealand at: helpdesk@canon.co.nz

    Or see:  canon.co.nz/warranty (New Zealand)

    You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

    If we need to examine the Product then, except as otherwise provided by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent.

    If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.

    If your warranty claim is not accepted, your product may still be covered by the Consumer Guarantees Act. If the CGA does not apply, Canon or its authorised service agents may still be able to resolve your problem, and Canon will charge at our standard rates with your prior approval.

    If you are found to not be covered by warranty or the CGA, and you decide not to proceed with the repair you will still be charged the minimum inspection fee. 

  • MAXIFY Printers

    CANON NEW ZEALAND LTD “MAXIFY 3” WARRANTY

    1. The “Maxify 3” warranty is a manufacturer’s warranty that applies only to printers in the Canon MAXIFY range purchased within New Zealand and sourced from Canon New Zealand or the Canon New Zealand distribution channel (see below clause 5) (“the Product”). This warranty is given to the customer in addition to the standard Canon manufacturer’s warranty that comes with the Product. As customers will be required to provide proof of purchase, Canon New Zealand recommends the customer keeps a record of their warranty by registering it on MyCanon (www.canon.co.nz/MyCanon).

    2. The (“Warranty Period”) for the Product is 36 months from the date of purchase.

    3. Canon New Zealand Ltd (“Canon New Zealand”) warrants that, during the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture or workmanship. 

    4. This warranty is also to be read together with any benefits that Canon New Zealand must provide to the customer under applicable statute. The customer has rights and benefits under New Zealand consumer laws including the Consumer Guarantees Act and the Fair Trading Act. Without detracting from these rights or benefits, Canon New Zealand excludes all liability in respect of the Product for any other loss which is not reasonably foreseeable from a failure of this Product, which may include liability for negligence, loss of expenditure associated with the Product and loss of enjoyment.

    5. This warranty is valid only for Products that are purchased new and unused: 
    (a) in New Zealand; and 
    (b) sourced from Canon New Zealand or its distribution channel. 

    Canon New Zealand’s distribution channel refers to its network of authorised distributors, dealer and retailers. Canon-branded products that have been sourced by end-users, distributors or retailers from any source other than through Canon New Zealand Ltd (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not Canon New Zealand products. 

    6. The customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty. 

    7. This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period. 

    8. The warranty does not apply where damage is caused by other factors, including without limitation: 

    (a) normal wear and tear; 
    (b) abuse, mishandling, accident or failure to follow operating instructions; 
    (c) leaking batteries; 
    (d) exposure to liquid (excluding water in the case of waterproof products) or infiltration of foreign particles; 
    (e) servicing or modification of the Product other than by Canon New Zealand, or their authorised service agents; 
    (f) use of the Product with unsuitable ink or toner; 
    (g) use of the Product with other accessories, attachments, product supplies, parts or devices (including batteries) that do not conform to Canon Inc specifications; or 
    (h) shipment or other transit. 

    9. This warranty does not cover: 
    (a) the replacement of any consumables such as print heads, drums, lamps, ink and toner cartridges and paper; 
    (b) rubber rollers in scanners; 
    (c) software included with the Product; 
    (d) repair or replacement of any Product damaged during transit to or from Canon New Zealand; or 
    (e) any loss or consequential damage incurred while the Product is being repaired or replaced. 

    10. Instructions for making a warranty claim are included in the enclosed materials.

    MAKING A WARRANTY CLAIM

    A. Please see claims process below or call Canon New Zealand 0800 222 666 for more information.

    1. The customer must inform Canon New Zealand or a Canon New Zealand service agent as soon as the warranty claim arises on 0800 222 666
    2. The customer may be asked to provide a written description of the fault;
    3. The customer must send to Canon New Zealand or a Canon New Zealand service agent your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and
    4. Canon New Zealand will arrange (at its own cost) for the collection of the Product, and return delivery of the Product provided the collection and delivery address are in New Zealand. However, see paragraph C.3 below which deals with reimbursement of such costs if a claim is not valid. If the customer is in doubt, they may opt to arrange for delivery of the product to Canon New Zealand themselves.

    B. If the warranty claim is accepted Canon New Zealand will, subject to applicable consumer laws, at its cost: 

    1. replace the Product; or
    2. if the customer notifies Canon New Zealand of their preference for a repair, Canon New Zealand will repair or replace any faulty parts or rectify any faulty workmanship and return the Product to the customer.

      C. If the warranty claim is not accepted, and subject to the Customer’s rights under applicable consumer laws:

    3. Canon New Zealand will inform the customer; 2. if requested to do so by the customer, Canon New Zealand will repair the Product provided the customer pays the standard charges for such repair; and 3. if applicable, the customer will be responsible for all costs associated with the delivery and collection of the Product to and from Canon New Zealand. Customer agrees that if a warranty claim is submitted but not accepted by Canon New Zealand, Canon New Zealand may bill the customer for reasonable costs incurred in relation to the collection and return delivery of the Product.
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