Coronavirus (COVID-19) is an evolving global situation, Canon’s Business Division in New Zealand has taken steps to ensure the protection of their customers and team members, to help minimise the spread of the virus.
Like most of our customers here in New Zealand, we too are feeling the impacts of the outbreak. To date, we are not currently expecting major interruptions to our supply-chain. However, being primarily a people-based business, we have commercial and technical team members in the field every day with our customers, which requires close monitoring.
OUR COMMITMENT TO PROVIDE SERVICES AND PRODUCTS TO YOU
Virtual Sales Meetings
We understand that you may not be welcoming visitors into your buildings at this time, and so all salespeople have been equipped with the technology and training to meet with you virtually (using video conferencing) rather than physically, if that is your preference. We can simply send you a link via email to enable a secure virtual meeting via your web browser, please just let your salesperson know if a virtual meeting is your preference.
Remote Service Calls
In terms of our service technician workforce (the technicians that visit to fix your machines), we have good plans in place to ensure ongoing coverage.
The most effective option we have is to avoid visiting your site. Canon has the best remote-servicing ability available, and in many cases, technical issues can be resolved remotely by our team. If you’re willing to help with some simple servicing tasks, an even higher proportion of service issues can be resolved over the phone.
There will be situations where physical visits will be required, and in these cases we are going above recommended standards to ensure protection.
To log a service call, in the first instance, please log into your account online and request remote service and one of our technicians will call you back www.canon.co.nz/business/support.
WHAT CANON NEW ZEALAND ARE DOING
We are continuing to monitor the developing COVID-19 situation closely, and like many other businesses we will be guided by theMinistry of Health. Our approach is to manage the situation in a balanced, calm and measured way, and when required act swiftly and communicate clearly. We will continue to provide you with any updates should the situation change.
We wish you all the best with your own implications and responses in these challenging times.
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