Coronavirus (COVID-19) is an evolving global situation, Canon’s Business Division in New Zealand has taken steps to ensure the protection of their customers and team members, to help minimise the spread of the virus.
Like most of our customers here in New Zealand, we too are feeling the impacts of the outbreak. To date, we are not currently expecting major interruptions to our supply-chain. However, being primarily a people-based business, we have commercial and technical team members in the field every day with our customers, which requires close monitoring.
OUR COMMITMENT TO PROVIDE SERVICES AND PRODUCTS TO YOU
Virtual Sales Meetings
We understand that you may not be welcoming visitors into your buildings at this time, and so all salespeople have been equipped with the technology and training to meet with you virtually (using video conferencing) rather than physically, if that is your preference. We can simply send you a link via email to enable a secure virtual meeting via your web browser, please just let your salesperson know if a virtual meeting is your preference.
Remote Service Calls
In terms of our service technician workforce (the technicians that visit to fix your machines), we have good plans in place to ensure ongoing coverage.
The most effective option we have is to avoid visiting your site. Canon has the best remote-servicing ability available, and in many cases, technical issues can be resolved remotely by our team. If you’re willing to help with some simple servicing tasks, an even higher proportion of service issues can be resolved over the phone.
There will be situations where physical visits will be required, and in these cases we are going above recommended standards to ensure protection.
To log a service call, in the first instance, please log into your account online and request remote service and one of our technicians will call you back www.canon.co.nz/business/support.
WHAT CANON NEW ZEALAND ARE DOING
We are continuing to monitor the developing COVID-19 situation closely, and like many other businesses we will be guided by theMinistry of Health. Our approach is to manage the situation in a balanced, calm and measured way, and when required act swiftly and communicate clearly. We will continue to provide you with any updates should the situation change.
We wish you all the best with your own implications and responses in these challenging times.
EOFY isn’t only about getting your financials in order. It’s a great time for small businesses to review and plan.
The world of professional photo printing is a vast place with plenty of technical jargon and terminology. Here's Canon's handy guide to common printer terms, many of which apply across Canon’s entire pro photo printer range.
We’ve collated a list of key questions you should consider asking when looking for a CMS for your digital signage.
Canon is proud to sponsor the leaders of tomorrow in attending the highly sought-after experience at Hands-On at Otago University.
Implementing RPA within your business is one way to gain a competitive edge over your competitors. Here are 6 quick wins you could achieve with RPA.
Canon provides solutions to aid digital transformation, support new ways of working and help your business thrive in challenging times.
We’ve curated a list of ten straightforward ways digital signage can help boost your school’s voice.
In January 2020, Buyers Lab recognised Canon’s Multi-Function Copier range as ‘Line of the Year’ for the fourth time in five years.
Digital mailroom services can be deployed swiftly to prevent companies from falling further behind in these rapidly changing times. To understand whether or not the digital mailroom represents a viable solution for your company’s needs, let’s first look at what exactly it entails.
Global recession, wealth inequality, trade tariffs between China and the US, Brexit, global warming and volatile housing markets are just a few of the challenges we'll face in 2020.
In the 12 months since the Notifiable Data Breach Scheme came into effect, 964 breaches were reported. See which are the top reporting sectors, what types of information was leaked and what your business can learn to mitigate the risk internally.
Canon’s iR-ADV Gen III Series III multifunction devices are packed with features to protect your business from cyber attacks and data breaches. Embedded features at startup and during operation help protect the boot process, firmware, and applications against tampering by malicious third parties.