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/ Canon Professional Services (CPS)
/ CPS FAQs
Why CPS
Benefits
Eligibility
Pricing
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Why CPS
Benefits
Eligibility
Pricing
Why CPS
Benefits
Eligibility
Pricing
Sign in
FAQs
Curious about Canon Professional Services? You’re not the only one, here’s what people ask us most.

  • Program Updates – 10 December 2025

    New membership names: Silver, Gold, and Cinema plans are now Starter, Standard, and Premium. Pricing remains the same.
    More plan options: Choose from six membership options — Individual or Team, each with three tiers.
    Monthly payments now available: Enjoy more flexibility with the choice of monthly or annual billing.
    Experience Loans: Formerly known as Evaluation Loans, these continue to offer hands-on access to the latest Canon gear.
    Points system introduced: Earn points with every payment and redeem them for Experience Loans, sensor cleans, or updating supported products.
    Updated quotas: Sensor cleans and loan entitlements are now managed through your plan’s points balance.
    Expanded eligibility: Now anyone over 18 with a valid ABN and at least one eligible Canon product can join.
    New self-service portal: Manage your membership, book services and track requests all in one place, anytime.
Applications

  • What makes me eligible to join Canon Professional Services?

    Anyone 18 or over, with a valid NZBN (New Zealand) and at least one eligible Canon Camera or Lens is eligible to join.

  • How do I apply?

    CPS memberships will reopen in 2026. Register your interest today and be first in line when applications go live.

  • What products are covered?

    Canon Cameras and Lenses are applicable for service and repair benefits. Repair outcomes depend on factors such as parts availability and assessment by the Canon Service Centre.

  • I bought my Canon gear overseas, am I still eligible?

    Yes. Eligible products purchased overseas or second-hand are accepted.
Benefits

  • What benefits do I get with my membership?

    You’ll get discounted rates and priority turnaround on repairs and servicing, access to repair loans while your gear is being serviced, and the ability to claim sensor cleans and experience loans using your membership points. Learn more about benefits.

  • How do product swaps work?

    Use your points to swap eligible gear when your needs change. Each plan includes a set number of swaps per year.
CPS points

  • What are CPS points?

    Points introduce flexibility. Use your points for what you need. Rather than locking members into fixed entitlements, points allow you to allocate value where it matters most, whether that’s sensor cleans, experience loans, or product swaps, depending on your workflow. Learn more about plan points.

  • What can I use my points for?

    The total number of points you receive depends on your selected plan, and can be used for:

    • Sensor cleans
    • Product swaps
    • Experience loans

  • Do points expire?

    Points do not expire independently, but are topped up yearly to the maximum amount at your yearly renewal, or awarded pro rata for monthly subscriptions.
Managing products

  • Program Updates – 10 December 2025

    New membership names: Silver, Gold, and Cinema plans are now Starter, Standard, and Premium. Pricing remains the same.
    More plan options: Choose from six membership options — Individual or Team, each with three tiers.
    Monthly payments now available: Enjoy more flexibility with the choice of monthly or annual billing.
    Experience Loans: Formerly known as Evaluation Loans, these continue to offer hands-on access to the latest Canon gear.
    Points system introduced: Earn points with every payment and redeem them for Experience Loans, sensor cleans, or updating supported products.
    Updated quotas: Sensor cleans and loan entitlements are now managed through your plan’s points balance.
    Expanded eligibility: Now anyone over 18 with a valid ABN and at least one eligible Canon product can join.
    New self-service portal: Manage your membership, book services and track requests all in one place, anytime.

  • What do the number of eligible products mean?

    When adding your products, you can assign them to your subscription. Assigned products count towards the number of eligible products in your plan and receive the maximum subscription plan benefits, including:

    • Complete view of your gear in one place
    • Service and repair discounts
    • No charge book-in and assessment fees
    • Repair loan products for items being repaired or assessed
    • Sensor clean services using points
    • Online self-service and tracking visibility
    • Drop-off points for service and repairs
    • Priority service and repair turnaround times

  • What does it mean if I haven’t assigned a product to my subscription?

    Unassigned products in your library offer similar value to assigned products, except for:

    • No discounts on service and repairs
    • No priority service or repair turnaround
    • Chargeable book/in assessment fees

  • If I don’t assign my product when I add it to my library, can I assign it later?

    Yes, your plan sets the maximum number of assigned products. You can switch products between unassigned and assigned at any time. Unassigning a product costs 20 points and 1 swap.

  • What happens if I make a mistake when adding my product?

    Product model and serial number cannot be edited once saved. To make changes, contact CPS. Product nickname and contact details can be updated anytime.

  • Why would I need to unassign a product?

    CPS is built for your active working kit. Assign products to prioritise the gear you use most, and leave backup or infrequently used equipment unassigned.

  • What if I no longer own the product?

    To remove a product, unassign it and delete it from your library. This will also remove any associated details, such as receipts and service history.

  • Why do I connect a contact details to my products?

    Linking contact details and location to your products makes requesting service or repairs faster and more efficient.
Service and repairs

  • What other services can I access?

    Even if your gear isn’t damaged, you can still send it in for a range of services, including:

    • Lens internal and external cleaning
    • Firmware updates
    • Shutter count checks 
    • General cleaning and maintenance
    • Gear inspections
    • Insurance assessments

  • What discounts do CPS members receive?

    CPS members receive exclusive discounts on repairs, with savings depending on their membership plan. Learn more about plans discounts and benefits.

  • Are all Canon products eligible for services and repairs?

    Canon cameras and lenses can be sent in for repair. Repair outcomes depend on factors such as parts availability and assessment by the Canon Service Centre.

  • How long does a typical repair take?

    Repair times can vary depending on the product, the type of issue, and the availability of parts. However, CPS members benefit from priority turnaround on repairs and services.

  • Can I track my repair status online?

    Yes. As a member you can track your services and repairs progress anytime. This gives you real-time updates on your repair, so you always know what stage it’s at and when to expect completion.

  • How many points does a sensor clean cost?

    R Series and D Series cameras cost 100 points per clean. C Series cameras cost 800 points per clean.

    Your total sensor clean allocation depends on your subscription tier. If ever you exhaust all your points, or use all your allocation, you can still proceed with the request and pay for a one-time sensor clean.

  • What happens if my product is no longer repairable?

    If your product is no longer repairable, it won’t be eligible for CPS services such as discounted repairs or cleans. CPS benefits including membership access are tied to products that are currently supported and serviceable by Canon.
Loans

  • What is an Experience loan?

    Experience loans let you try the latest Canon gear before you commit. All loans are subject to availability and the terms and conditions in relation to fair use.

  • What is a repair loan?

    A repair loan is a same or similar gear loan you can request while your product is being serviced. Subject to availability.

  • What products are available for Experience loans?

    A wide range of Canon Cameras and Lenses are available to try through Experience loans. Browse the full list.

  • How many products can I loan at once?

    You can loan up to five products at a time for Experience Loans, and up to three products for Repair Replacement Loans.

  • How many points does an Experience Loan cost?

    Depending on the tier, Experience loans cost 20 - 350 points per day, with a minimum booking of 3 days. See all Experience Loan point costs.

  • What is the loan request window?

    For Experience Loans, you can schedule a loan to start anytime from two weeks to three months in advance.
    For Repair Replacement Loans, requests open three days before the start date and can be scheduled up to two weeks ahead.
    This gives you flexibility to plan ahead and secure the gear you need.

  • How long can I loan a product for?

    Experience Loans are available for a minimum of 3 days and up to 4 weeks, depending on product availability.
    Repair Replacement Loans can be held for up to 6 months. If your repair is completed during this time, the loaned item must be returned within 3 days.
Billing, Changes & Flexibility

  • Can I cancel my membership?

    Yes. You may cancel at any time and continue using CPS benefits until the end of your current billing period.

  • Program Updates – 10 December 2025

    New membership names: Silver, Gold, and Cinema plans are now Starter, Standard, and Premium. Pricing remains the same.
    More plan options: Choose from six membership options — Individual or Team, each with three tiers.
    Monthly payments now available: Enjoy more flexibility with the choice of monthly or annual billing.
    Experience Loans: Formerly known as Evaluation Loans, these continue to offer hands-on access to the latest Canon gear.
    Points system introduced: Earn points with every payment and redeem them for Experience Loans, sensor cleans, or updating supported products.
    Updated quotas: Sensor cleans and loan entitlements are now managed through your plan’s points balance.
    Expanded eligibility: Now anyone over 18 with a valid ABN and at least one eligible Canon product can join.
    New self-service portal: Manage your membership, book services and track requests all in one place, anytime.

  • Can I pay yearly or monthly?

    Both options are available. If you choose yearly billing your total points are allocated with the renewal of each annual billing period, while with monthly billing your points are pro-rated monthly.
Data and Security

  • What is 2FA?

    Two‑Factor Authentication (2FA) is an extra step when signing in that helps confirm it’s really you accessing your account. 2FA helps keep your account, equipment access, and services secure by reducing the risk of unauthorised access.

  • How is my authentication data managed?

    Authentication is managed through Canon’s MyCanon system, which acts as the secure login gateway across Canon digital services. CPS does not store passwords directly, and authentication data is handled according to Canon’s global security standards.

  • What is GreenID and why is it required?

    GreenID is an identity verification service used to confirm your identity before accessing certain CPS services, such as equipment loans. This helps ensure equipment is released only to verified members. Verification is required before requesting loans. Once completed, it only needs to be renewed annually or if prompted.

  • What does it check?

    GreenID verifies your identity only. It does not perform credit or financial checks.

  • How does it work with 2FA?

    • 2FA secures access to your CPS account
    • GreenID confirms your identity for equipment services
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