Customers who use the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III Interchangeable Lenses

Thank you for using Canon products.

It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below. We sincerely apologise for any inconvenience caused to customers using this product.

Customer support for this issue is stated below.

Issue
When shooting in One-Shot AF mode in low-temperature environments, an issue, in which focus cannot be achieved and the focus lens operates continuously, occurs.

Please note that the frequency of this issue depends upon the temperature of the area the camera is being operated. As the temperature of the shooting environment increases, the frequency of occurrence decreases.

Affected Units
Units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III that were manufactured in 2023 are affected. Even if your lens is within the scope of affected units, please note that there are lenses that are not affected by this issue even when shooting in low-temperature environments.

Location where the product name is imprinted

Certain units that exhibit the following numbers in the first four digits of the 10-digit serial number listed on the lens are affected. (See images below.)

Serial numbers of affected units

The issue occurs on some units that were manufactured within the period listed above.

To verify whether your lens is affected, please read through the details under “How to check if your lens is affected”.

How to check if your lens is affected:
(1) Click the [Search] button below to display the serial number input screen.
(2) Input your lens’ serial number (10 digits) and then click the [Submit] button.
(3) One of the following three messages will be displayed.

“Your lens is not an affected product”. No further action is required.

“Your lens is an affected product”. Please contact Canon Australia for a free repair on 13 13 83 or email cameraservice@canon.com.au. If you are located in New Zealand, please call 0800 222 666 or email helpdesk@canon.co.nz

“Invalid number”. Please try again ensuring you use all 10 digits located at the bottom of the camera

Search

*The list of affected cameras will be updated periodically in accordance with the repair status.
*If the camera is not affected by this issue, you may continue to use your lens.

Support
A free inspection/repair service will be offered to customers with the affected lenses. Kindly note that we will handle other inspection/repair requests as normal repairs.

Please contact Canon Australia or Canon New Zealand to organise a repair. You will need to provide your lens cap and dust cap attached and send in the lens only.

Period of Accepting Free Repairs
On or before 31 October 2026

Canon Australia and New Zealand contact information
Australia: Call 13 13 83 or email cameraservice@canon.com.au
New Zealand: Call 0800 222 666 or email helpdesk@canon.co.nz