FAQ and troubleshooting

A Message for Faxing Is Displayed on the LCD

Content Id: 8200391300

Issue

Cause and solution

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

Cause and solution

This group dial cannot be used. Coded dial ##

* "##" represents a two-digit number.

You selected a coded speed dial code to which a group is registered with the Hook button pressed.

A coded speed dial code to which a group is registered cannot be used in this way.

Cause and solution

This group dial cannot be used. One-touch ##

* "##" represents a two-digit number.

You pressed a One-touch Speed Dial button to which a group is registered with the Hook button pressed.

A One-touch Speed Dial button to which a group is registered cannot be used in this way.

Cause and solution

Hang up phone

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Cause and solution

Try again in black & white

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax. Alternatively, you can set Color transmission to Send in black & white.

Cause and solution

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Cause and solution

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.

Ink has run out:

Check the ink level and take the appropriate action.

-⋗ [ Replacing FINE Cartridges ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out. However, part or all of the fax may not be printed since ink has run out. Also, the contents of the fax will not be stored in memory. In addition, if the ink has already run out, we recommend that OFF be selected for Auto print in User settings to store the received fax in memory. When you print the fax stored in memory manually, check the ink level and take the appropriate action.

-⋗ [ Document Stored in Memory ]

Cause and solution

Paper has run out: Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button.

Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) (MX330 series): Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal).

Media type is set to other than Plain paper (MX330 series): Set Media type to Plain paper.

You pressed the Stop button to cancel printing of a fax: Press the FAX button.

Caution

To print the received faxes automatically, select ON for Auto print in User settings.

When OFF is selected for Auto print in User settings, print the faxes stored in memory from the Memory reference screen. For details, see [ Printing a Document in Memory ]

If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later. For details, see [ Document Stored in Memory ]

Cause and solution

Busy/no signal

The telephone number you dialed is busy. Try dialing again after waiting for a moment.

The fax number dialed is incorrect. Check the fax number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.

-⋗ [ Confirming the Telephone Line Connection ]

Cause and solution

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

When sending a fax, divide it to resend.

When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax.

-⋗ [ Document Stored in Memory ]

Cause and solution

Check the page size and press OK

Paper other than A4, Letter-, or Legal-sized* paper is loaded.

When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper.

MX860 series

When feeding from the Cassette, load A4 or Letter-sized paper.

* Legal may not be available depending on the country or region of purchase.

Loading Plain Paper/Photo Paper

Caution

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ]

You can use general copy paper. For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ]

1.Preparing paper.

Align the loading paper. Flatten the four corners of paper before loading it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

2.Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) gently to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Slide the Paper Guides gently.

Caution

Do not load sheets of paper higher than the Load Limit Mark (D).

The machine may make an operating noise when feeding paper.

After loading paper

When using the machine to copy, select the size and type of the loaded paper in Page size and Media type of the setting options.

See [ Changing the Settings ]

When printing with a computer, select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.

See [ Printing Documents (Windows) ] or [ Printing Documents (Macintosh) ]

Loading a Document in the ADF

Load a document to copy, fax, or scan in the ADF.

Caution

To scan a document at optimum quality, load it on the Platen Glass.

1.Make sure that any original has been removed on the Platen Glass.

2.Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until it beeps.

Load the document with the side to copy, fax, or scan FACING UP in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Loading Paper

Cause and solution

Change the paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes.

* Legal may not be available depending on the country or region of purchase.

Cause and solution

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.

Cause and solution

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

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