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PIXMA MX330 Office Support
FAQ and troubleshooting

Content Id: 8200381600


To use the machine by connecting it to a computer, software including the drivers needs to be copied (installed) to the computer's hard disk.

The screens below are based on Windows Vista operating system Ultimate Edition (hereafter referred to as "Windows Vista") and Mac OS X v.10.5.x.

Caution

Quit all running applications before installation.
You need to log on as the administrator (or a member of the Administrators group).
Do not switch users during the installation process.
It may be necessary to restart your computer during the installation process. Follow the on-screen instructions and do not remove the Setup CD-ROM during restarting. The installation resumes from where it left off when your computer has been restarted.
Mac OS 9, Mac OS X Classic environments, or Mac OS X v.10.3.8 or earlier are not supported.

Windows

Caution

If the Found New Hardware or Found New Hardware Wizard dialog box appears:

(1)Remove the USB cable connected to your computer.

The dialog box may close. In this case, proceed from 1.

(2)Click Cancel to quit the dialog box.

(3)Proceed from 1.

1.TURN OFF THE MACHINE (A).

Caution

Operating noise continues for about 25 seconds until the machine turns off. Make sure that the ON button (A) stops flashing.

2.Turn on the computer, then insert the Setup CD-ROM into the CD-ROM drive.

The setup program should start automatically.

Windows Vista -⋗ Go to Step 3.

Windows XP/2000 -⋗ Go to Step 5.

Caution

If the program does not start automatically, double-click the CD-ROM icon on the computer. When the CD-ROM contents appear, double-click MSETUP4.EXE.

3.Widows Vista

AutoPlay screen appears, click Run Msetup4.exe.

4.Windows Vista

User Account Control dialog box appears, click Continue.

If the same dialog box reappears in subsequent steps, click Continue.

5.Select your place of residence, then click Next.

Caution

If the Select Language screen appears, select a language, then click Next.

6.Select a country or region, then click Next.

Caution

Displayed only when Europe, Middle East, Africa or sia is selected on the screen in step 5.

7.Click Easy Install.

Drivers, application software, and on-screen manuals are installed automatically.

Caution

If you want to select particular items to install, click Custom Install and follow the onscreen instructions to proceed with the installation.

8.Click Install.

Caution

Move the cursor over items to display explanations.

9.Read the License Agreement screen carefully and click Yes.

Caution

During installation, follow any on-screen instructions to install the software.

10.When the Please Allow All Install Wizard Processes screen appears, click Next.

Installation starts.

11.When the Printer Connection screen appears, connect the machine to the computer with a USB cable.

Caution

The USB port is located on the back center of the machine.

12.Turn on the machine (A).

When the machine is recognized by the computer, a message appears on the screen.

Caution

If installation does not continue after 10 minutes, click Help on the screen in step 11, then confirm the message.

13.Click Next.

Caution

If straight lines are misaligned or print quality is not satisfactory after installation, you may need to align the Print Head.

-⋗ [ Aligning the Print Head ]

14.Click Next.

It may take a while for the next screen to appear.

Click Next only once.

15.Click Next.

If connected to the Internet, the user registration page appears. Follow the on-screen instructions to register your machine. You will need your product serial number, which is located on the inside of the machine.

Caution

Internet connection is required. (Connection fees apply.)

Caution

If you are already registered, the Product Registration screen appears.

16.When the Extended Survey Program screen appears, confirm the message.

If you can agree, click Agree. If you click Do not agree, the Extended Survey Program will not be installed.

(This has no effect on the machine's functionality.)

17.Click Exit.

If Restart is displayed, make sure that the Restart the system now (recommended) check box is selected, then click Restart.

After restarting the computer, remove the Setup CD-ROM and keep it in a safe place.

Macintosh

1.Connect the machine to the computer with a USB cable.

Make sure the machine is turned on.

Caution

The USB port is located on the back center of the machine.

2.Turn on the computer, then insert the Setup CD-ROM into the CDROM drive.

3.Double-click the Setup icon.

If the CD-ROM folder does not open automatically, double-click the CANON_IJ icon on the desktop.

4.Enter your administrator name and password.

Click OK.

If you do not know your administrator name or password, click Help, then follow the on-screen instructions.

5.Select your place of residence, then

click Next.

Caution

If the Select Language screen appears, select a language, then click Next.

6.Select a country or region, then click Next.

Caution

Displayed only when Europe, Middle East, Africa or Asia is selected on the screen in step 5.

7.Click Easy Install.

Drivers, application software, and on-screen manuals are installed automatically.

Caution

If you want to select particular items to install, click Custom Install and follow the on-screen instructions to proceed with the installation.

8.Click Install.

Caution

Move the cursor over items to display explanations.

9.Read the License Agreement screen carefully and click Yes.

Installation starts.

Caution

During installation, follow any on-screen instructions to install the software.

10.Click Next.

Caution

If straight lines are misaligned or print quality is not satisfactory after installation, you may need to align the Print Head.

-⋗ [ Aligning the Print Head ]

11.Click Next.

12.Click Next.

If connected to the Internet, the user registration page appears. Follow the on-screen instructions to register your machine. You will need your product serial number, which is located on the inside of the machine.

Caution

Internet connection is required. (Connection fees apply.)

Caution

If you are already registered, the Product Registration screen appears.

13.When the Extended Survey Program screen appears, confirm the message.

If you can agree, click Agree. If you click Do not agree, the Extended Survey Program will not be installed.

(This has no effect on the machine's functionality.)

Caution

The screen does not appear on Mac OS X v.10.3.9.

14.Click Restart.

After restarting the computer, remove the Setup CD-ROM and keep it in a safe place.

Caution

When using Mac OS X v.10.3.9, before using the Operation Panel on the machine to save scanned originals to the computer, it is necessary to select MP Navigator EX as the launch application on Image Capture under Applications.
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