IXUS 175 Support
FAQ and troubleshooting

CameraWindow does not run (Windows 8)

Content Id: 8201905900


Solution

If CameraWindow does not run, uninstalling (deleting) and reinstalling the software is recommended.

(Uninstalling is the process of deleting unnecessary drivers or software in the event that a problem has occurred.)

Caution

Administrator rights are required in order to install or uninstall software.
Before beginning the procedure, be sure to back-up/move any image files that you have saved to the [CameraWindow] folder.
The screens displayed may differ depending on the model you use.

1. Move the pointer to the bottom right side of the screen. When the Charms are displayed, move the pointer up to select [Settings]. Then, select the [Control Panel].

2. Click [Uninstall a program].

3. Select [Canon Utilities CameraWindow DC8], and then click [Uninstall/Change].

4. Click [OK] to begin the uninstallation of CameraWindow.

5. If the software is successfully uninstalled, the following screen will appear. Click [OK].

This concludes the process of uninstalling [CameraWindow].

Next, please install the software.

Caution

Make sure to restart your computer after deleting [CameraWindow]. If the computer is not restarted after uninstalling [CameraWindow], operation problems may occur when the software is reinstalled.

6. Confirm that all open programs have been closed.

7. Download the software from the Canon home page.

8. Double-click on the downloaded file.

9. Double-click the folder extracted from the contents of the downloaded file.

10. Double-Click [CanonDCSxxW.exe].

11. Select the area in which you live.

12. Select the country where you live, and then click [Next].

13. Click [Custom Installation] when the screen below is displayed.

14. Click [OK].

15. When the screen below appears, append CameraWindow with a checkmark (), and then click [Next].

16. Click [Install].

17. Click [Yes] to accept the License Agreement.

18. When the following screen appears, read it carefully, and if you agree to the disclaimers, click [Yes].

19. If the following screen appears, click [Yes].

20. The following screen appears, and installation begins.

21. Click [Next].

22. The following screen appears.

In this example [No, I will register later] has been selected, and [Next] has been clicked.

(To register in CANON iMAGE GATEWAY, select [Yes, I would] and complete the registration procedure.)

23. Click [OK].

24. The following screen appears. Click [Restart] to restart the computer.

Caution

If it is not necessary to restart the computer, a [Finish] screen will be displayed.

In this case, please click [Finish].

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