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PIXMA Pro9000 Mark II Support
FAQ and troubleshooting

Print Head Holder Does Not Move to the Position for Replacing

Content Id: 8200404000


Issue

Cause and solution

Check 1: Is the Power lamp off?

Check if the Power lamp is lit green.

The Print Head Holder will not move unless the power is on. If the Power lamp is off, close the Top Cover and turn the printer on.

While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp stops flashing and remains lit green, and then open the Top Cover again.

Cause and solution

Check 2: Is the Alarm lamp flashing?

Close the Top Cover, confirm the number of times the Alarm lamp is flashing, take the appropriate action to resolve the error, and then reopen it. For details on how to resolve the error, see [ Alarm Lamp Flashes Orange ].

Cause and solution

Check 3: Has the Top Cover been left open for 10 minutes or longer?

If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right to prevent the Print Head from drying out. Close and reopen the Top Cover to return the Print Head Holder to the center.

Cause and solution

Check 4: If the printer is preparing to feed paper from the Front Tray (when the Front Feed button is flashing quickly), close the Top Cover and press the Front Feed button. Wait until the Front Feed button stops flashing and stays lit, and then open the Top Cover.

If the printer is preparing to feed paper from the Front Tray (when the Front Feed button is flashing quickly), the Print Head Holder may not move to the center. In this case, close the Top Cover, press the Front Feed button and wait until the Front Feed button stops flashing and stays lit. Reopen the Top Cover to move the Print Head Holder to the center.

To continue printing from the Front Tray after replacing the ink tank, refer to [ Loading Paper ] and start printing again.

Cause and solution

Check 5: Has the printer been printing continuously for a long period?

If the printer has been printing continuously for a long time, close the Top Cover, wait a while, then reopen it.

If the printer has been printing continuously for a long time, the Print Head Holder may not move to the center since the Print Head may overheat.

Caution

Opening the Top Cover while printing moves the Print Head Holder to the right. Close the Top Cover, and reopen it after printing finishes.
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