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PIXMA Pro9000 Mark II Support
FAQ and troubleshooting

Checking the Ink Status

Content Id: 8200399800


You can check the ink status using the ink lamps or your computer screen.

With the Ink Lamps

1.Make sure that the power is turned on, and open the Front Tray gently.

Gently press the upper center of the Front Tray to open it.

2.Open the Top Cover.

3.Check the ink lamps.

Ink lamp is on

The ink tank is correctly installed and there is sufficient ink left for printing.

Ink lamp is flashing

- Flashing slowly (at around 3-second intervals)

..... Repeats

Ink is low. You can continue printing for a while, but we recommend you to have a new ink tank available.

- Flashing fast (at around 1-second intervals)

...... Repeats

The ink tank is installed in the wrong position or it is empty. Make sure that the ink tank is installed in the correct position as indicated by the label on the Print Head Holder. If the position is correct but the lamp flashes, the ink tank is empty. Replace it with a new one.

Ink lamp is off

The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not installed properly, press the mark (Push) on the ink tank until the ink tank clicks into place. If it does not click into place, make sure that the orange protective cap has been removed from the bottom of the ink tank. If the function for detecting the remaining ink level is disabled, replace the ink tank with a new one.

See [ Replacing an Ink Tank ].

If the ink lamp is still off after reinstalling the ink tank, there has been an error and the printer cannot print. Check the Alarm lamp on the printer.

With the Computer Screen

You can confirm the status of each ink tank with the printer status monitor (Windows) or the Canon IJ Printer Utility (Macintosh).

(A) Check if any symbol appears on the screen.

The ink with (Ink low) is running low. You can continue printing for a while, but we recommend you to have a new ink tank available.

Caution

An error message may appear while printing. Confirm the message and take an appropriate action.

Follow the procedure below to open each of the confirmation screens.

1.Open the printer driver setup window.

2.Click View Printer Status on the Maintenance sheet.

To confirm the ink tank information, click the Ink Details menu.

Caution

You can also display the printer status monitor by clicking Canon XXX (where "XXX" is your printer's name) which appears on the taskbar while printing.

1.Open the Canon IJ Printer Utility dialog box.

2.Select Ink Level Information in the pop-up menu.

To confirm the ink tank information, click Ink Details.

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