The Camera is not Detected in Windows 7

Content Id: 8202031700

Solution

If the camera is not recognized correctly in a Windows 7 environment and the cause is unknown, follow the procedures below to delete the camera's device driver, and then reinstall it.

Caution

Use a USB cable to connect the camera and the computer.

Depending on the camera model, a USB cable may not be included with the camera.

If you do not own a USB cable, please purchase one separately.

The following two types of USB cables are available for compact digital cameras:

　- Camera end: Mini-B (IFC-400PCU)

　- Camera end: Micro-B (IFC-600PCU)

*For more information about the type of USB cable that can be used with your camera, please refer to the camera’s instruction manual.

Caution

If the camera is not recognized by the CameraWindow software, please check whether any of the following cases may be a remedy to the problem.

The supported software version may differ depending on the camera you use and the operating system installed on the computer.

When using a camera or computer that differs from the model used initially, please download the supported version of CameraWindow. Versions of the CameraWindow for a variety of cameras/operating systems can be downloaded from the Canon homepage.

Caution

Importing problems may occur if there are too many images (more than 1,000) on the memory card.

In this case, use a memory card reader to import the images.

1. Connect the [DIGITAL Terminal] to the PC's USB terminal using a USB Cable (camera end: Mini-B).

Caution

In this example the procedure is shown on the PowerShot ELPH 340 HS / IXUS 265 HS. The position of buttons, screen indications, and setting items may vary by camera model.

2. Press the ⋖Power⋗ button to turn the camera on.

3. Click [Start] (), right-click [Computer], click [Properties], and then click [Device Manager].