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Issue
Cause and solution
The machine is not ready
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see [ An Error Message Is Displayed on the LCD ].
Cause and solution
Printer port setting does not match the computer's interface connecting the machine
Check the printer port settings.
* In the following instruction, "XXX" signifies your machine's name.
(1) Log into a user account with the administrator privilege.
(2) Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3) Right-click the Canon XXX Printer icon, and select Properties.
(4) Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.
Cause and solution
The machine is not connected properly
Make sure that the USB cable is securely plugged in to the machine and the computer.
Cause and solution
MP Drivers are not installed properly
The MP Drivers may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in [ How to install the MP drivers ].
Cause and solution
The printer port is not configured appropriately
Follow the procedure below to check the printer port status.
(1) Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware sheet.
(2) Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine and the computer are connected.
See, The machine is not connected properly.
(3) Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to the Window's help to resolve the error.