Paper Jams

Content Id: 8200208100

Issue

Cause and solution

Paper Jams in the Auto Sheet Feeder, the Front Tray, or the Rear Support

Remove the paper according to the following procedure.

1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the back of the printer, whichever is easier.

Feeding from the Auto Sheet Feeder

Feeding from the Front Tray

If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. Be careful not to touch the components inside the printer at this time.

After removing all paper, close the Top Cover, turn the printer off and turn it back on.

2. Reload the paper into the printer, and press the RESUME/CANCEL button on the printer.

Set the Paper Guide correctly when printing from the Auto Sheet Feeder. The paper may not feed properly if the Paper Guide is not set correctly.

If you have turned off the printer in step 1, you will need to try printing again, because this operation cancels any print jobs in progress.

Caution

For details of how to load paper, refer to "Using the Auto Sheet Feeder and the Front Tray".

When reloading the paper into the printer, refer to "Paper Does Not Feed Properly " to confirm that you are using the correct paper and are loading it into the printer correctly.

Cause and solution

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact a Canon service representative.

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