PIXMA MX436 Support

FAQ and troubleshooting

Printing Does Not Start

Content Id: 8201354900

Issue

Cause and solution

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on

While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

Caution

When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.

Cause and solution

Check 2: Make sure that the machine is connected to your computer properly

When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

There could also be a problem with the USB cable. Replace the USB cable and try printing again.

When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.

Cause and solution

Check 3: Make sure that the front tray is open

Cause and solution

Check 4: If you are printing from the computer and there are any unnecessary print jobs, delete them

Cause and solution

Check 5: Make sure that your machine's name is selected in the Print dialog box

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in the Print dialog box.

Caution

To make the machine the one selected by default, select Set as Default Printer.

Cause and solution

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in Printer in the Print dialog.

Caution

To make the machine the one selected by default, select the machine for Default printer.

Cause and solution

Check 6: Configure the printer port appropriately (Windows)

Make sure that the printer port is configured appropriately.

1. Log on as a user account with administrator privilege.

2. Select items from the Start menu as shown below.

In Windows 7, select Devices and Printers from the Start menu.

In Windows Vista, select the Start menu ⋗ Control Panel ⋗ Hardware and Sound ⋗ Printers.

In Windows XP, select the Start menu ⋗ Control Panel ⋗ Printers and Other Hardware ⋗ Printers and Faxes.

3. Open the properties of the printer driver for the machine.

In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.

In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.

4. Click the Ports tab to confirm the port settings.

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).

Caution

When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

Cause and solution

If the setting is incorrect:

Reinstall the MP Drivers.

Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

If the problem is not resolved, reinstall the MP Drivers.

Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:

Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

If the problem is not resolved, reinstall the MP Drivers.

Cause and solution

Check 7: Is the size of the print data extremely large?

Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.

Cause and solution

Check 8: Restart your computer if you are printing from the computer

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