PowerShot G7 X Mark II Support

FAQ and troubleshooting

CameraWindow does not run (Windows 10)

Content Id: 8202741500

Solution

Uninstalling CameraWindow
Reinstalling CameraWindow

If CameraWindow does not run, uninstalling (deleting) and reinstalling the software is recommended.

(Uninstalling is the process of deleting unnecessary drivers or software in the event that a problem has occurred.)

Caution

Administrator rights are required in order to install or uninstall software.

Before beginning the procedure, be sure to back-up/move any image files that you have saved to the [CameraWindow] folder.

The screens displayed may differ depending on the model you use.

Uninstalling CameraWindow

1. Click the start button () appearing at the bottom left of the screen, and then choose [Settings] () from the menu items.

2. Choose [System] when the following screen is displayed.

3. Choose [Apps & features] from the menu items appearing on the left side of the screen.

4. Click [CameraWindow] () to choose it from the list of applications. Next display [Uninstall] () and click it.

5. Click [Uninstall] again.

6. Click [OK].

Caution

The [User Account Control] screen may be displayed depending on the computer you use. In this case, please click [Yes].

7. Click [OK] when the following screen is displayed.

This concludes the process of uninstalling [CameraWindow].

Reinstalling CameraWindow

Please reinstall [CameraWindow] after the deinstallation has been completed.

Caution

Make sure to restart your computer after deleting [CameraWindow]. If the computer is not restarted after uninstalling [CameraWindow], operation problems may occur when the software is reinstalled.

1. Confirm that all open programs have been closed.

2. Connect the computer to the internet and download the software from the Canon home page.

Caution

To use the software, make sure you download the files for your device model.

Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.

If security software is installed on your computer, it may not be possible to install the software.

3. Double-click on the downloaded file.

4. Double-click the folder extracted from the contents of the downloaded file.

5. Double-Click [CanonDCSxxW.exe].

6. Click [Run] when the following screen appears.

7. Select the area in which you live.

8. Select the country where you live, and then click [Next].

9. Select your language.

10. Click [Custom Installation] when the screen below is displayed.

11. Click [OK].

12. When the screen below appears, append CameraWindow () with a checkmark (), and then click [Next] ().

13. Click [Install] when the following screen appears.

14. Read the license agreement and if you agree to the terms, click [Yes] .

If you do not select [Agree], it will not be possible to install the software.

15. When the following screen appears, read it carefully, and if you agree to the disclaimers, click [Yes].

Caution

The [User Account Control] screen may be displayed depending on the computer you use. In this case, please click [Yes].

16. Installation begins.

17. Click [Next] when the following screen appears.

18. The CANON iMAGE GATEWAY registration screen appears.

In this example [No, I will register later] () has been selected, and [Next] () has been clicked.

(To register in CANON iMAGE GATEWAY, select [Yes, I would] and complete the registration procedure.)

19. Click [OK] when the following screen appears.

20. Click [Finish] when the following screen appears.

Caution

If it is necessary to restart the computer, a [Restart] screen will be displayed. In this case, please click [Restart].

This completes the reinstallation process for [CameraWindow].

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