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PowerShot SX720 HS Support
FAQ and troubleshooting

Sending images to a computer (Wi-Fi function)

Content Id: 8202754100


Getting Started

To connect the camera to the computer using the Wi-Fi function, confirm that the computer is connected to an access point (Wi-Fi router).

Step 1: Preparing necessary items

1. Check the computer`s requirements.

For the computer environments supporting Wi-Fi connection function, refer to the Related Information section at the end of the page.

Caution

Windows 7 Starter and Home Basic editions are not supported.
Windows 7 N (European version) and KN (South Korean version) require a separate download and installation of Windows Media Feature Pack.

2. Confirm that an access point base unit (Wi-Fi router, etc.) is connected to the computer.

3. Make sure that the included CameraWindow* software is installed.

*The software is available for download from the Canon website.

Caution

A router is a device that creates a network (LAN) structure for connecting multiple computers. A router that contains an internal Wi-Fi function is called a "Wi-Fi router".
This page will refer to all Wi-Fi routers and base stations as "access points".
When unsure of your computer setup, refer to the user manual provided with the computer.

Step 2: Setting up the computer (Windows only)

Even if your computer is connected to an access point, sending images from the camera to the computer requires changing the computer`s settings. The procedure is explained below.

Windows 7 users, proceed to 2A: Windows 7
Windows 8 users, proceed to 2B: Windows 8
Mac users, proceed to Step 3: Connecting the camera to a computer.

2A: Windows 7

2A-1. In the Start menu, click [All Programs] -⋗ [Canon Utilities].

2A-2. Click [CameraWindow] -⋗ [Wi-Fi connection setup].

2A-3. A screen similar to the one below will be displayed. Click [Yes].

2A-4. The following screen appears.

2A-5. Prepare for the driver installation that is to be performed later.

Click the Start menu on the computer, click [Control Panel] -⋗ [Network and Internet] -⋗ and then click [View network computers and devices].

Do not close the displayed screen.

This concludes the steps for connecting a computer to a wireless LAN.

Please proceed to Step 3: Connecting the camera to a computer.

2B: Windows 8

2B-1. Move the pointer to the bottom right of the screen to display the Charms , and then select [Start] .

2B-2. Click [Wi-Fi Connection Set-up] on the Start menu.

2B-3. A screen similar to the one below will be displayed. Click [Yes].

2B-4. Click [OK] when the following screen appears.

2B-5. Prepare for the driver installation that is to be performed later.

On the computer desktop screen, move the mouse pointer to the lower-right corner to open the [Charms], click [Settings] -⋗ [Control Panel] -⋗ [Add a Device].

Do not close the displayed screen.

This completes the Wi-Fi setting procedure for the computer.

Please proceed to Step 3: Connecting the camera to a computer.

Step 3: Connecting the camera to the computer

Caution

The procedure is shown on a PowerShot ELPH 190 / IXUS 180 for the purposes of explanation. The position and shape of the operation buttons, screens displayed, and setting items may differ according to the model you use.

1. Press the [ ] (Wi-Fi) button.

Caution

With the default settings, the device name () is displayed.

To change the camera’s nickname, press the [ ], [ ] buttons to choose the [Nickname] field, press the [ ] button to display the keyboard, and then enter the desired nickname. After you have finished entering the nickname, press the [ MENU ] button to return to the registration screen, press the [ ], [ ] buttons, choose [OK], and then press the [ ] button.
This nickname will be displayed on [Select a Device] screen when connecting to other devices via Wi-Fi.

2. Press the [ ] , [ ] , [ ] , [ ] buttons to choose [ ], and then press the [ ] button.

3. Press the [ ] , [ ] buttons to choose [Add a Device], and then press the [ ] button.

Caution

Once a computer is added, the computer name will be displayed on the screen in 3. To connect to a computer again, simply choose the computer name from the list.

4. A list of detected access points will be displayed in the [Access Point Connect] screen.

Use the following method to connect with an access point.

・4A : Connecting to WPS-Compatible Access Points
・4B : Connecting to Access Points in the List
・4C : Connecting to an access point manually

Caution

WPS makes it easy to complete settings when connecting devices over Wi-Fi. You can use either Push Button Configuration Method or PIN Method for settings on a WPS supported device. The push button configuration method is used in the following explanation.
Refer to the user guide provided with your access point to check if it supports WPS.

・4A : Connecting to WPS-Compatible Access Points.

4A-1. Press the [ ] , [ ] buttons to choose [WPS Connection], and then press the [ ] button.

4A-2. Press the [ ] , [ ] buttons to choose [PBC Method], and then press the [ ] button.

4A-3. On the access point, hold down the WPS connection button for a few seconds. On the camera, press the [ ] button.

The camera will connect to the access point.

Caution

A WPS connection button is affixed to your access point (Wireless LAN, router, etc.). For further details on the location and how many seconds to press it, refer to the user guide included with your access point.

When a connectible device is found, a screen like the one below will appear.

Please proceed to 5: Selecting a device to connect with.

・4B : Connecting to Access Points in the List

4B-1. The access point's encryption key is necessary for connection. Refer to the user guide included with your access point to look up information on SSID, Network certificates, and security keys.

Caution

An encryption key (network key) is the key used when encrypting data during wireless transmission.

4B-2. Press the [ ] , [ ] buttons to choose a network (access point), and then press the [ ] button.

4B-3. The [ Password Entry ] screen appears

Press the [ ] , [ ] buttons to choose the password entry field ( ), press the [ ] button to display the keyboard, enter the encryption key, and then press the [ ] button.
After you have finished entering the encryption key, Press the [ ] , [ ] buttons to choose [Next] ( ) , and then press the [ ] button.

4B-4. Press the [ ] , [ ] buttons to choose [Auto] and press the [ ] button.

A list of devices connected to the access point will appear on the screen.

Please proceed to 5: Selecting a device to connect with.

・4C : Connecting to an access point manually.

4C-1. The access point`s SSID, security method, and encryption key are all necessary for connection. Refer to the user guide included with your access point to look up information on SSID, Security method/encryption method, and security keys.

Caution

SSID-Numbers and letters used to identify a specific existing access point. This is also called the "access point name" or "network name".
Security method/encryption method is the method for encrypting data during wireless transmission.
Encryption key (network key) is the key used when encrypting data during wireless transmission.

4C-2. Press the [ ] , [ ] buttons to choose [Manual Settings] and press the [ ] button.

4C-3. The [SSID Entry] screen appears.

Press the [ ] , [ ] buttons to choose the SSID entry field (), press the [ ] button to display the keyboard, enter the SSID, and then press the [ ] button.
After you have finished entering the SSID, Press the [ ] , [ ] buttons to choose [Next] () , and then press the [ ] button.

4C-4. Press the [ ] , [ ] buttons to choose the security method/encryption method, and then press the [ ] button.

4C-5. The [ Password Entry ] screen appears.

Press the [ ] , [ ] buttons to choose the password entry field (), press the [ ] button to display the keyboard, enter the encryption key, and then press the [ ] button.
After you have finished entering the password, Press the [ ] , [ ] buttons to choose [Next] (), and then press the [ ] button.

4C-6. Press the [ ] , [ ] buttons to choose [Auto], and then press the [ ] button.

A list of devices connected to the access point will appear on the screen.

Please proceed to 5: Selecting a device to connect with.

5. The [ Select a Device ] screen appears.

Press the [ ] , [ ] buttons to choose the name of the computer you want to connect with, and then press the [ ] button.

The following screen appears.

・If you are using Mac or Windows with the drivers installed, the screen will turn off after the connection is terminated. Please proceed to Step 4: Sending images to a computer.
・For Windows users, when connecting your camera to your computer wirelessly for the first time, the display will not change during connection. Please proceed to 6. Driver Installation.

6. Driver Installation (Windows Only).

When wirelessly connecting the camera to a computer for the first time, it is necessary to install the drivers using the following procedure (Windows Only).

7. Make sure the below screen appears on the camera`s display.

Windows 7 users: Please proceed to 8A-1 : Windows 7
Windows 8 users: Please proceed to 8B-1 : Windows 8

8A-1. Windows 7

Leave the camera screen as it was in step 7 and check the screen that you opened on the computer in step 2A-5.

Double-click the connected device icon from [Other devices] and driver installation will begin.

8A-2. After driver installation is complete, and the camera and computer connection is enabled, the AutoPlay screen will be displayed.

Nothing will be displayed on the camera screen. Click [Download Images From Canon Camera].

Please proceed to Step 4: Sending images to a computer.

8B-1. Windows 8

Leave the camera screen as it was in step 7 and check the screen that you opened on the computer in step 2B-5.

8B-2. The camera’s icon will be displayed in the [Add a device] screen.

Double-click the icon to begin driver installation.

8B-3. When the connection between the camera and the computer has been established, a screen like the following will appear. Click [Tap to choose what happens with this device.]

Nothing will be displayed on the camera’s LCD panel.

8B-4. Click [Downloads images from Canon camera].

Please proceed to Step 4: Sending images to a computer.

Step 4: Sending images to the computer

1. The CameraWindow menu window will be displayed, so click [Import Images from Camera].

2. A window like the one shown below will appear, so click [Import Untransferred Images], [Select Images to Import], or [Import All Images].

3. If you chose [Select Images to Import] in Step 2, select the images you want to import, and then click [Import] ().

4. The following window will appear, and the computer will start to transfer images from the camera.

5. Click [OK].

Caution

CameraWindow default settings will save images to the Pictures or My Pictures folders on a computer.
Movies will take longer to import since the file size is larger than still images.
To disconnect from the camera, turn off the camera.
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