Business Support

Welcome to Business Support. Here you'll find a wide range of product support and self service advice designed to help you get the best out of your Canon product.

 
Product support

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Step 1:

Select what kind of support you need

  • Download
    Drivers & Downloads

    Find and download the latest drivers, software, apps and brochures

  • People
    Service and Repair

    Get your product examined by our skilled technicians to place a service request for your device.

  • 5 ink tank icon
    Toner and supplies

    Order ink, toner and other consumables.

Step 2

Find your product

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    How to minimise device touchpoints

    From mobile printing app to proximity cards and customised shortcuts, Canon has several ways we can help you reduce the number of device touchpoints and protect your staff while using their printers in the workplace.

    LEARN MORE
    Getting your printers up & running again

    If your printers have been either turned off, or have entered into energy saving mode during the lockdown we have outlined some steps below to help you get your printers back up and running again. Should you need further support, please log a service request below and one of our team will be in touch.

    • Turn on device or exit energy saver.

    • Ensure the building air conditioning is on and sufficient time has been allowed for the device to stabilise at room temperature. The inside of the device needs to be as warm as the outside. This will prevent condensation from forming once the device is used.

    • Check to ensure no foreign objects or debris has fallen into the document feeder or paper bypass tray.

    • Load fresh, unopened paper in the cassettes to prevent possible jams or quality issues.

    • Print or copy approximately 200 double-sided documents with high toner coverage in full colour (e.g. a photo or a graphics image) to stir the toner and stabilize the printer.

    • Perform an image quality adjustment (Auto Adjust Gradation) as follows: Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation > Full Adjust then follow the prompts.

    • If upon initial use of the device there are image quality issues such as light spots on the image, try printing or copying a further 50 test prints to allow the device to further stabilise. If there are still problems call Canon for support.

    • To ensure toners will automatically be ordered and remote support/analysis of your device can be done if an issue is encountered, perform a communication test to the Canon Monitoring Service: Counter Check (123) > Monitoring Service > Communication Test > Start Test.

    How else can we help you? Try these other options
    • icon-SDS

      Find safety data sheets

      Find information on safe handling, emergency procedures as well as transport and disposal

      Learn more
    • icon-relocate

      Business product relocations

      Our expert relocation team will coordinate and move your Canon device safely and efficiently.

      Learn more
    • icon-business-partners

      Canon business partners

      Canon’s Partner Channel Program is an accreditation program for organisations selling Canon business products

      Find out more
    Contact us
    • icon-Send-Enquiry

      Send an Enquiry

      Email our customer support team

      Send an enquiry
    • Icon-Contact-Chat

      Call 0800 222 666

      For customer service and sales enquiries just give us a call from within New Zealand 

      (8.30am to 5pm, Monday - Friday)