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As New Zealand moves into Alert Level 2 from Thursday 14 May 2020, we are preparing to reopen our Canon offices nationally from Monday 18 May 2020. All our teams are working in accordance with the health and operational measures set out by the Government under Alert Level 2. As always, the health, safety and wellbeing of our staff and customers remain front of mind.
Our Canon offices will reopen but all visitors will be expected to comply with our heightened Covid-19 preventative measures including; signing in/ out of premises, practicing social distancing, contactless delivery where possible. We have also taken additional measures to ensure the safety of all staff and visitors to our sites.
All service calls will be directed to our remote support team in the first instance. If the request is not able to be resolved via remote support, a field technician will attend the business premises. Our field technicians will be operating with strict hygiene procedures on all customer sites.
When the country went in Alert Level 4 lockdown, your printers would have likely been either turned off, or they would have entered into energy saving mode. To get your printers back up and running again, we’ve outlined some steps below to help you get things started. Should you need further support, please log a service request below and one of our team will be in touch.
Below are some things to check so you get to normal as quickly as possible.
Turn on device or exit energy saver.
Ensure the building air conditioning is on and sufficient time has been allowed for the device to stabilise at room temperature. The inside of the device needs to be as warm as the outside. This will prevent condensation from forming once the device is used.
Check to ensure no foreign objects or debris has fallen into the document feeder or paper bypass tray.
Load fresh, unopened paper in the cassettes to prevent possible jams or quality issues.
Print or copy approximately 200 double-sided documents with high toner coverage in full colour (e.g. a photo or a graphics image) to stir the toner and stabilize the printer.
Perform an image quality adjustment (Auto Adjust Gradation) as follows: Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation > Full Adjust then follow the prompts.
If upon initial use of the device there are image quality issues such as light spots on the image, try printing or copying a further 50 test prints to allow the device to further stabilise. If there are still problems call Canon for support.
To ensure toners will automatically be ordered and remote support/analysis of your device can be done if an issue is encountered, perform a communication test to the Canon Monitoring Service: Counter Check (123) > Monitoring Service > Communication Test > Start Test.
Quick tips to thoroughly clean your printer and keep your office germ-free.
Find information on safe handling, emergency procedures as well as transport and disposalLearn more
Our expert relocation team will coordinate and move your Canon device safely and efficiently.Learn more
Canon’s Partner Channel Program is an accreditation program for organisations selling Canon business productsFind out more
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(8.30am to 5pm, Monday - Friday)