Are you looking for Consumer support?

Visit Consumer Support

Step 1:

Select what kind of support you need

  • Download
    Drivers & Downloads

    Find and download the latest drivers, software, apps and brochures

  • People
    Service and Repair

    Get your product examined by our skilled technicians to place a service request for your device.

  • 5 ink tank icon
    Toner and supplies

    Order ink, toner and other consumables.

Step 2

Find your product

You have selected driver downloads

    Or choose a product category below

    Back to previous step
    Please enter in your product model below
    Continue

    Sorry, no result found. Please try your search again.



    COVID-19 Canon New Zealand update - Level 2

    As New Zealand moves into Alert Level 2 from Thursday 14 May 2020, we are preparing to reopen our Canon offices nationally from Monday 18 May 2020. All our teams are working in accordance with the health and operational measures set out by the Government under Alert Level 2. As always, the health, safety and wellbeing of our staff and customers remain front of mind.

    Our Canon offices will reopen but all visitors will be expected to comply with our heightened Covid-19 preventative measures including; signing in/ out of premises, practicing social distancing, contactless delivery where possible. We have also taken additional measures to ensure the safety of all staff and visitors to our sites.


    Technical support

    All service calls will be directed to our remote support team in the first instance. If the request is not able to be resolved via remote support, a field technician will attend the business premises. Our field technicians will be operating with strict hygiene procedures on all customer sites.


    Getting your printers up and running again

    When the country went in Alert Level 4 lockdown, your printers would have likely been either turned off, or they would have entered into energy saving mode. To get your printers back up and running again, we’ve outlined some steps below to help you get things started. Should you need further support, please log a service request below and one of our team will be in touch.

    Tips to restart your printer post lockdown

    Below are some things to check so you get to normal as quickly as possible.

    • Turn on device or exit energy saver.

    • Ensure the building air conditioning is on and sufficient time has been allowed for the device to stabilise at room temperature. The inside of the device needs to be as warm as the outside. This will prevent condensation from forming once the device is used.

    • Check to ensure no foreign objects or debris has fallen into the document feeder or paper bypass tray.

    • Load fresh, unopened paper in the cassettes to prevent possible jams or quality issues.

    • Print or copy approximately 200 double-sided documents with high toner coverage in full colour (e.g. a photo or a graphics image) to stir the toner and stabilize the printer.

    • Perform an image quality adjustment (Auto Adjust Gradation) as follows: Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation > Full Adjust then follow the prompts.

    • If upon initial use of the device there are image quality issues such as light spots on the image, try printing or copying a further 50 test prints to allow the device to further stabilise. If there are still problems call Canon for support.

    • To ensure toners will automatically be ordered and remote support/analysis of your device can be done if an issue is encountered, perform a communication test to the Canon Monitoring Service: Counter Check (123) > Monitoring Service > Communication Test > Start Test.

    How to keep your machines hygienic

    Quick tips to thoroughly clean your printer and keep your office germ-free.

    How else can we help you? Try these other options
    • icon-SDS

      Find safety data sheets

      Find information on safe handling, emergency procedures as well as transport and disposal

      Learn more
    • icon-relocate

      Business product relocations

      Our expert relocation team will coordinate and move your Canon device safely and efficiently.

      Learn more
    • icon-business-partners

      Canon business partners

      Canon’s Partner Channel Program is an accreditation program for organisations selling Canon business products

      Find out more
    • icon-Send-Enquiry

      Send an Enquiry

      Email our customer support team

      Send an enquiry
    • Icon-Contact-Chat

      Call 0800 222 666

      For customer service and sales enquiries just give us a call from within New Zealand 

      (8.30am to 5pm, Monday - Friday)