Coronavirus (COVID-19) is an evolving global situation and has brought unprecedented challenges to our business, our customers, our employees and of course the wider community. Our approach is to continue to manage the situation in a safe, calm and measured way, and when required act swiftly and communicate clearly.
Our Canon Oceania Business Continuity team (BCP) has been actively monitoring the situation and putting appropriate measures in place as the situation and local restrictions evolve. We have a clear framework in place should any incidents arise, by which we are operating.
See here our Canon COVID-19 Safe Plan. This plan outlines how we ensure a safe and healthy working environment for Canon employees, customers and other affected parties while undertaking work at Canon sites, at home or on customer sites. This plan outlines how we’ll operate safely during COVID-19 restrictions for employees.
We continue to work with our customers to resolve every possible issue without the need for an onsite service visit. This will continue to be done via our technical helpdesk support and/ or remote access to devices. However, all our service technicians have been issued with PPE which includes face masks, gloves, and sanitiser. PPE will be worn and used in accordance with the hygiene, health and safety measures policy and/or at the request of customers.
From Wednesday 10 November 2021, we require all visitors, customers and contractors to be fully vaccinated to enter our Canon offices. You will be asked to present evidence of your vaccination status to a member of our staff.
When a region is in Red setting we encourage our staff who work in these areas to work from home. Our Offices under Red are closed to the public.
In Auckland, the majority of our teams will continue to work from home to provide the best possible service and support to our customers.
Our Consumer Service Department is based in Auckland and continue to work under Red while adhering to our Covid Safe Work Policy. Consumers can courier their products in for repair, but we will not be accepting any pickup or delivery of items. You can book your repair using the link below.
We will continue to support our business customers as and when required. Remote service remains our first preference however, technicians can and will attend sites where required in line with our Covid Safe Work Policy. All our Technicians are equipped with full PPE gear.
All our teams are working in accordance with the health and operational measures set out by the Government.
Our offices are open, but all visitors are expected to comply with our heightened Covid-19 preventative measures including vaccination mandates, signing in/ out of premises, practicing social distancing, contactless delivery where possible. We have also taken additional measures to ensure the safety of all staff and visitors to our sites.
Our Consumer Service Department will be accepting deliveries and pickups under Orange setting provided visitors to our site are fully vaccinated. We are still accepting courier delivery and repair and service bookings can be made via the below form.
Request Service and Repairs
Request Toner and Supplies
Any other support or assistance