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Coronavirus (COVID-19) is an evolving global situation and has brought unprecedented challenges to our business, our customers, our employees and of course the wider community. Our approach is to continue to manage the situation in a safe, calm and measured way, and when required act swiftly and communicate clearly.

Our Canon Oceania Business Continuity team (BCP) has been actively monitoring the situation and putting appropriate measures in place as the situation and local restrictions evolve. We have a clear framework in place should any incidents arise, by which we are operating.


Ongoing Safety

See here our Canon COVID-19 Safe Plan. This plan outlines how we ensure a safe and healthy working environment for Canon employees, customers and other affected parties while undertaking work at Canon sites, at home or on customer sites. This plan outlines how we’ll operate safely during COVID-19 restrictions for employees.

With the Government announcing that Auckland will move to Alert Level 3 and the rest of the country will remain at Alert Level 2 from 22 September 2021.

We continue to work with our customers to resolve every possible issue without the need for an onsite service visit. This will continue to be done via our technical helpdesk support and/ or remote access to devices. However, all our service technicians have been issued with PPE which includes face masks, gloves, and sanitiser. PPE will be worn and used in accordance with the hygiene, health and safety measures policy and/or at the request of customers.


Alert Level 3 in Auckland

In Auckland, the majority of our teams will continue to work from home to provide the best possible service and support to our customers.

Essential Service businesses will be supported in line with Government guidelines. Please see below for further information and key contact details.


Consumers

Our Consumer Service Department is based in Auckland and will be returning to work under our Covid Safe Work Policy. Consumers can courier their products in for repair, but we will not be accepting any pickup or delivery of items. You can book your repair using the link below.


Alert Level 2 elsewhere

All our teams are working in accordance with the health and operational measures set out by the Government under Alert Level 2.

Our offices are open, but all visitors are expected to comply with our heightened Covid-19 preventative measures including signing in/ out of premises, practicing social distancing, contactless delivery where possible. We have also taken additional measures to ensure the safety of all staff and visitors to our sites.


Important Contact Details

Request Service and Repairs
1. Online: Service and Repair
2. Email us: service.supplies@canon.co.nz
3. Call us: 0800 222 666

Request Toner and Supplies
1. Online: Order Toner and Supplies
2. Email us: service.supplies@canon.co.nz
3. Call us: 0800 222 666

Any other support or assistance
1. Online: Support
2. Email us: Business Inquiry
3.Call us: 0800 222 666

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