Canon New Zealand has recently become aware of a situation where select Canon inkjet printers may turn off immediately after the printer is turned on or continuously reboot if the product is connected to the internet.
We believe this issue has now been resolved, however, in the unlikely event that you experience the issue, please contact Canon New Zealand’s Support Team on 0800 222 666.
To ensure your device is operating at optimal functionality, we encourage you to follow any prompts to update firmware as they appear on your device. These are applied automatically when your device is connected to the internet.
Canon takes pride in the quality and performance of its products, and we offer our sincere apologies to any customers who have been inconvenienced by this issue.