We have discovered that when using LEGRIA HFM31 and HFM300 digital video cameras for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.
Thank you for using Canon products.
We have discovered that when using LEGRIA HFM31 and HFM300 digital video cameras for shooting video, a low temperature burn may occur depending on the way the camcorder is held and how long it is held. We would like to convey the details and our service policy.
We offer our sincerest apologies to customers who have been inconvenienced by this problem. Please be assured that we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon
While shooting video, as the temperature of the camcorder rises, heat is transmitted to the screw that is positioned between the MIC and AV/OUT terminals. If skin comes in contact with the screw during long periods of shooting, a low temperature burn may result.
Affected Products
For example, if the serial number is JXY00473B, “B” is the Classification Number.
Solution
Users should not touch the screw when shooting video for long periods of time.
Furthermore, a protection cushion that covers the screw will be applied in order to prevent direct contact with the skin. We will inspect and repair the affected product free of charge once the product is returned to a Canon Service Centre.
Contact Information for Inquiries
Canon Australia
Services & Support | 13 13 83 (local call)
Canon New Zealand
Customer Care | 0800 222 666
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