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If a paper jams, ⋖Paper jammed.⋗ is displayed on the screen. Select ⋖Next⋗ to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.
Caution
When removing the jammed paper, do not turn OFF the machine
If paper tears
If paper jams repeatedly
Paper HandlingDo not forcibly remove the jammed paper from the machine
Paper Jams in the Feeder
If there are originals placed in the feeder, remove them first. Then, follow the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the jammed original from the feeder cover.
1-1. Open the feeder cover.
1-2. Gently pull out the original.
1-3. Lift the original tray, and gently pull out the original.
1-4. Close the feeder cover.
2. Remove the jammed original from the underside of the feeder.
2-1. Open the feeder.
2-2. Gently pull out the original.
2-3. Gently close the feeder.
3. Place the original again.
Paper Jams in the Main Unit
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Gently pull out the paper.
2. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.
Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Open the rear cover.
2. Gently pull out the paper.
3. Lift the duplex unit.
4. Gently pull out the paper.
5. Close the rear cover.
Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Gently pull out the paper.
2. Open the rear cover.
3. Gently pull out the paper.
4. Close the rear cover.
Paper Jams in a Paper Source
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
If there is paper loaded in the multi-purpose tray, remove it first. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the jammed paper in the multi-purpose tray.
1-1. Gently pull out the paper.
1-2. Close the tray.
2. Remove the jammed paper inside the machine.
2-1. Pull out the paper drawer.
2-2. Press the green button.
2-3. Gently pull out the paper.
3. Push the transport guide back in.
4. Set the paper drawer.
5. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
2. Remove the transport guide.
3. Gently pull out the paper.
4. Carefully insert the transport guide straight in.
5. Set the paper drawer.
6. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
2. Gently pull out the paper.
3. Set the paper drawer.
4. Select ⋖Yes⋗ when the ⋖Is all of the jammed paper removed?⋗ message is displayed on the screen.