Issue
Cause and solution
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See "Compatible Media Types".
Cause and solution
Paper feed rollers are dirty.
Clean the paper feed rollers. Cleaning the paper feed roller of the Rear Tray will wear the roller, so perform this procedure only when necessary.
For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)".
Cause and solution
Paper not loaded properly.
Make sure of the following when you load paper in the machine.
Make sure that the paper is not set over the protrusion above the Load Limit Mark on the Paper Guide. For details on loading paper, see "Loading Paper".
Cause and solution
Paper source selection is inappropriate.
You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any other type of paper, load it in the Rear Tray.
Cause and solution
Too much paper loaded.
Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see "Loading Paper".
Cause and solution
Foreign object in the Rear Tray or Front Tray.
Make sure that there are no foreign objects in the Rear Tray or Front Tray.
Cause and solution
Envelopes not prepared or loaded properly.
Cause and solution
Rear Cover is not attached properly.
If the Rear Cover is not reattached properly after it has been removed, it can cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the rear of the machine.