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PowerShot N2 Support
FAQ and troubleshooting

Sending images from a camera to an Android smartphone (PowerShot N2)

Content Id: 8202290100


If a Wi-Fi connection to the camera cannot be made using Camera Connect, please refer to The camera cannot be connected via Wi-Fi using Camera Connect

Caution

In the following explanation, Android™ smartphone setting procedures are indicated by the icon, and camera setting procedures are indicated by the icon.
For convenience in this manual, smartphones, tablets, and other compatible devices are collectively referred to as "smartphones".

Caution

Keep your fingers or other objects off the Wi-Fi antenna area. Covering this may decrease the speed of your image transfers.
Depending on the condition of the network you are using, it may take a long time to send movies. Be sure to keep an eye on the camera battery level.
Up to 50 images can be sent together at once. One movie up to five minutes (or one digest movie up to 13 minutes) can be sent. However, Web services may limit the number of images or length of movies you can send. For details, refer to the Web service you are using.
On the screen, wireless signal strength is indicated by the following icons.

[ ] high, [ ] medium, [ ] low, [ ] weak

Getting Started

The procedure for using the Wi-Fi function to send images from a camera to an Android™ smartphone is explained in the following four steps. Proceed in order from Step 1.

Step 1: Confirming the Android™ OS version

Step 2: Installing Camera Connect on the Android™ smartphone

Step 3: Connecting the camera to the Android™ smartphone

Step 4: Sending images to the Android™ smartphone

Step 1: Confirming the Android™ OS version

1. Check the smartphone’s specifications.

To confirm the Android™ OS version information, check the [Settings] menu ( ) [About device] [Android version].

Caution

Turning off the sleep function of the Android smartphone is recommended.
The setting procedures and items may differ depending on the Android OS version installed on your Android smartphone.

Please refer to the table below for more information on supported OS versions. (as of October 2020)

DeviceSupported OS version
Smartphone / TabletAndroid 10.0 / Android 9.0 / Android 8.0-8.1 / Android 7.0-7.1 / Android 6.0

Caution

If your Camera Connect version is 2.7.10 or later, check the Android OS version of your smartphone. If the version is 10.0 or later, you cannnot connect to the camera using NFC functionality.

Step 2: Installing Camera Connect on the Android smartphone

Download Camera Connect from Google Play™ and install it on the smartphone.

If Camera Connect is already installed on the Android device, please proceed to
Step 3: Connecting the camera to the Android smartphone.

Caution

The example procedure is shown on an Android smartphone installed with Android OS 4.0.
The example screen images from the Android smartphone are used to explain the setting procedures and may differ from the screens shown on other models. For more information on the model you are using, refer to your Android smartphone’s instruction manual.

1. Touch the [Play Store] application on your Android smartphone to access Google Play™.

Caution

・The Camera Connect application is free, but separate connection charges for accessing Google Play™ may be applicable.

・A Google account is necessary to download Camera Connect.

・It is not possible to download Camera Connect to smartphones not equipped with GooglePlay™.

・Downloading the application via a cellular network may take longer than downloading via Wi-Fi.

2. Touch the search icon.

3. Enter [Camera Connect] in the search field, and then touch [Search].

4. Choose [Camera Connect] from the displayed search results, and install it on the smartphone.

After installation has been completed, tap the [Home] button to return to the Home Screen.

5. Touch the menu key, and then touch [Settings] ().

6. Confirm that the smartphone is not set to [Airplane mode].

7. Set the [Wi-Fi] switch to [ON], and then touch [Wi-Fi].

Step 3: Connecting the camera to the Android™ smartphone

1. Press the camera’s ⋖Mobile device connect⋗ () button.

(Hereafter referred to as the '⋖⋗ button'.)

Caution

When setting up Wi-Fi for the first time, the camera nickname registration screen will be displayed.

This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi.

Touch within the frame and then enter a nickname (up to 16 letters and numbers) with the displayed keyboard.

([My Camera] has been entered in the example image above.)

2. Confirm the details, and touch [ ].

3. The camera’s SSID is displayed on the screen.

Caution

When you are in the vicinity of an access point that you have previously connected to, the camera will automatically connect to it. To change access points, select [Switch Network] from the screen that will be displayed when the connection is being established.

4. Choose the SSID (network name) displayed on the camera’s screen from the list of access points displayed on the Android™ smartphone.

Caution

For better security, you can require password input on the screen by touching [FUNC.], accessing [MENU] and choosing [ ] tab ⋗ [Wi-Fi Settings] ⋗ [Password] ⋗ [On]. In this case, in the password field on the smartphone, enter the password displayed on the camera.

After confirming that the Android™ smartphone and the camera are connected, touch the [Home Button] to return to the [Home Screen].

5. Tap the [Canon CC] ( ) application icon on the smartphone to start [Camera Connect].

6. Once the Android smartphone is recognized on the camera, its nickname will be displayed on the camera as shown in the image below. Drag up or down to display the desired Android smartphone's nickname, and touch to choose it.

7. After a connection is established with the Android™ smartphone, the Android™ smartphone name is displayed on the camera. (This screen will close in about one minute.)

Caution

Once you have connected to a smartphone initially by pressing the ⋖⋗ button, you can simply press the ⋖⋗ button after that to connect again for viewing and saving camera images on connected devices.
Connections require that a memory card be in the camera.
The image quality level for movies that can be sent may differ depending on the smartphone. Refer to the instruction manual for your smartphone for details.
One smartphone can be registered to the ⋖⋗ button. To assign a different one, first clear the current one in MENU ⋗ [ ] tab ⋗ [Mobile Device Connect Button].
To assign a different smartphone to the ⋖⋗ button, clear the current assignment. Touch [FUNC.] and then [MENU], and on the [ ] tab, choose [Mobile Device Connect Button]. After the confirmation message, touch [OK], and then assign the new smartphone to the button.

Step 4: Sending images to the Android™ smartphone

1. Use the Android™ smartphone to import images from the camera to the Android™ smartphone.

When the camera is connected to the Android™ smartphone, a list of the images on the camera will appear in [Camera Connect].

2. After the screen refreshes, choose the desired images, and then touch [Save] on the bottom right of the screen. The selected images will be saved to the smartphone.

3. After the images have been saved, touch the [Home] button to return to the menu screen.

4. To end the connection, touch the [ ] icon displayed in the upper right of the screen, and then touch [Yes].

When the connection is ended, the camera will automatically turn off.

Caution

To control the camera manually, either end the connection from the Android™ smartphone or restart the camera after pressing the power button to turn it off momentarily.

The camera cannot be connected via Wi-Fi using Camera Connect

The information registered to the smartphone for CameraWindow cannot be used for Camera Connect. Therefore, it will be necessary to re-register connection information for Camera Connect.

The procedures for making connections with Camera Connect are explained below.

1. Press the [Playback] ( ) button.

2. Touch the [Wi-Fi] ( ) button.

3. A list of settings registered to the camera will be displayed. Touch the [ ], [ ] buttons to display the [Select a Device] screen.

4. Touch [ ].

5. Touch [Edit a Device].

6. Touch the name of the smartphone you installed the CameraWindow app on.

7. Touch [Erase Connection Info].

8. Touch [OK].

9. When the [Select a Device] screen is displayed, touch the [Add a Device].

10. Perform the procedures explained from step 3 in Step 3: Connecting the camera to the Android™ smartphone to complete the settings.

Caution

When you have registered multiple smartphones to the camera, the [Edit a Device] screen will be displayed if connection settings are erased. In this case, touch the button to display the [Select a Device] screen, touch [Add a Device].

*Android™, and Google Play™ are trademarks of Google Inc.

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