FAQ and troubleshooting

If <Incorrect Size/Setting> Appears

Content Id: 8201955800

Issue

If appears.

Cause and solution

This message appears when the paper size loaded in the paper drawer or multi-purpose tray does not match the size specified in ⋖Drawer 1⋗, ⋖Drawer 2⋗, or ⋖Multi-Purpose Tray⋗ in the ⋖Paper Settings⋗ menu. When this message appears, follow the steps in the procedure below.

Caution

Ignore the message and proceed to print

You can print on paper currently set in the paper drawer or multi-purpose tray if you press [OK] to ignore the message. Note that this may cause unexpected print results, for example, a part of the image may not be printed at all.

Cause and solution

Changing the paper size in the menu to match the size loaded in the paper drawer or multi-purpose tray

Cancel the job and refer to "Setting the Paper Size and Type", to change the paper size in ⋖Paper Settings⋗ menu.

Caution

When printing from the printer driver

Make sure that the paper size specified in the printer driver also matches the size loaded in the paper drawer or multi-purpose tray.

Cause and solution

Loading the paper size specified in the menu

Loading the paper size specified in the ⋖Paper Settings⋗ menu.

(see "Loading Paper into the Drawer" or "Loading Paper in the Multi-Purpose Tray")

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