Issue
Cause and solution
Printing on inappropriate type of paper
Cause and solution
Paper Feed Roller is dirty
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
For details on cleaning, see [ Cleaning the Paper Feed Roller (Roller Cleaning) ].
Cause and solution
Paper not loaded properly
Make sure of the following when you load paper in the machine.
For details on loading paper, see [ Loading Paper ].
Cause and solution
Too much paper loaded
Make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of the paper load limit.
For details on loading paper, see [ Loading Paper ].
Cause and solution
Foreign object in the Rear Tray or Cassette
Make sure that there are no foreign objects in the Rear Tray or Cassette.
Cause and solution
Envelopes not prepared or loaded properly
When printing on envelopes, load them in the machine in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
For details on loading envelopes, see [ Loading Envelopes ].
Cause and solution
Inner Cover is not completely closed
Close the Inner Cover completely. Paper does not feed properly if the Inner Cover is even slightly open.