Canon Group
Close Close
Menu Menu Close Close Search
XA50 Support
FAQ and troubleshooting

Things to note when charging battery packs

Content Id: 8201766900


We recommend charging the battery pack in temperatures between 10 °C and 30 °C (50 °F and 86 °F). If either the ambient temperature or the battery pack’s temperature is outside the range of approx. 0 °C to 40 °C (32 °F to 104 °F), charging will not start.
When using the CG-800 Battery Charger, an ambient temperature between 10 °C and 30 °C (50 °F and 86 °F) is recommended. For safety reasons, charging outside of the recommended temperature range may result in considerably longer charging times. Charging will not start if either the battery or ambient temperature is outside of an approximate 5 °C to 35 °C (41 °F to 95 °F) range.
The battery pack will be charged only when the camcorder is off.
If the power supply was disconnected while charging a battery pack, make sure the ON/OFF (CHG) indicator has gone out before restoring the power supply.
If remaining battery time is an issue, you can power the camcorder using the compact power adapter so the battery pack will not be consumed.
Charged battery packs continue to discharge naturally. Therefore, charge them on the day of use, or the day before, to ensure a full charge.
The first time you use a battery pack, fully charge it and then use the camcorder until the battery pack is completely exhausted. Doing so will ensure that the remaining recording time will be displayed accurately.


Turn off the camcorder before connecting or disconnecting the compact power adapter. After pressing ⋖POWER⋗ to turn off the camcorder, important data is updated in the memory. Be sure to wait until the green ON/OFF (CHG) indicator goes out.
Use of genuine Canon accessories is recommended.

This product is designed to achieve excellent performance when used with genuine Canon accessories. Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon accessories, although you may request such repairs on a chargeable basis.

"Was this helpful?"