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LASER SHOT LBP3310 Support
FAQ and troubleshooting

If the Printer and Computer Are Connected by a LAN Cable

Content Id: 8100080000


Solution

Caution

When there is insufficient free hard disk space, a message will appear during the installation. Stop the installation and increase the free space of the disk, and then install the printer driver again.

Caution

The screenshots used in this section are from Windows XP Professional with which LBP5100 is being used.
If you are using Windows XP SP2 or another operating system equipped with Windows Firewall, and the Windows Firewall is enabled, and if you want to detect the printer in which the IP address has not been set yet, unblock Windows Firewall to detect the printer during the installation process. If you do not want to unblock Windows Firewall, see [IP Address Setting] and specify the IP address for the printer in advance.

1. Make sure that the computer and printer are connected via the network.

2. Make sure that the printer is ON.

3. Turn the computer on and start up Windows.

Caution

If you are using Windows 2000/XP/Server 2003/Vista, be sure to log on as a user with administrator rights when starting up. If you are not sure about the permissions, ask your computer administrator.

4. Insert the CD-ROM supplied with the printer into the CD-ROM drive.

If the CD-ROM is already in the drive, eject the disk and re-insert it into the drive.

Caution

If you are using Windows Vista and the [AutoPlay] dialog box appears, click [Run AUTORUN.EXE].
If CD-ROM Setup does not appear, display it using the following procedures. (The CD-ROM drive name is indicated as "D:" in this manual. The CD-ROM drive name may differ depending on the computer you are using.)

- If you are using an operating system other than Windows Vista, select [Run] from the [Start] menu, enter "D:\English\MInst.exe", and then click [OK].

- If you are using Windows Vista, enter "D:\English\MInst.exe" in [Start Search] under the [Start] menu, and then press the [ENTER] key on your keyboard.

If you are using Windows Vista and the [User Account Control] dialog box appears, click [Allow].

5. Click [Easy Installation] or [Custom Installation].

If you want to install the printer driver and the manuals: [Easy Installation]
If you want to install only the printer driver: [Custom Installation]

6. Click [Install].

If you selected [Custom Installation] in Step 5, clear the [Online Manuals] check box (1), and then click [Install] (2).

7. Confirm the contents, then click [Yes].

8. Click [Next].

9. Select [Search for Network Printers to Install] (1), then click [Next] (2).

The TCP/IP port on the network is searched, and the printer is detected automatically.

If you are using Windows XP SP2 or another operating system equipped with Windows Firewall, and the Windows Firewall is enabled, the following screen is displayed.

If the IP address of the printer has been already set, click [No].

If you want to clear the block and detect the printers in which the IP address has not been set yet, click [Yes].

10. Operation procedure varies depending on the content displayed in [Product Name] in [Printer List].

If the name of the printer is displayed in [Product Name] (See Step 10-A)
If [Unknown Device] is displayed in [Product Name] (See Step 10-B)

Caution

If the printer to be installed is not displayed in [Printer List], perform the following settings.

- Make sure that the computer and printer are connected via the network and that the printer is ON.

- Click [Auto Search Again]. The printers on the network are searched for again.

- Click [Manual Search by IP Address]. By entering the IP address of the printer to be installed in the displayed [Manual Search by IP Address] dialog box and clicking [OK], the printer that has the entered IP address is searched for (Enter the IP address by separating the numbers with a period (.), for example, AAA.BBB.C.DD).

If the name of the printer is displayed in [Product Name]

10-A-1. Select the printer to be installed (1), then click [Add] (2).

Caution

Depending on the system environment, "192.168.0.215" (the default value for the network board) is displayed in [IP Address] under [Printer List]. If you want to change the IP address, see [IP Address Setting] to change the IP address after finishing the installation.

If you changed the IP address after installing the printer driver, see [After Changing the IP Address (Changing the Port)] and set the port anew.

10-A-2. Proceed to Step 11.

If [Unknown Device] is displayed in [Product Name]

10-B-1. Select the printer displayed as [Unknown Device] (1), then click [Set IP Address] (2).

Caution

If more than one [Unknown Device] are displayed, turn off the devices other than the printer to be installed or remove the devices from the network, and then click [Auto Search Again]. After completing the settings for the printer, restore the devices to their original states.

10-B-2. Enter the IP address of the printer in the [Set IP Address] dialog box (1), then click [OK] (2).

[Get automatically]: Obtain an IP address using DHCP (The DHCP server needs to be started up.). For more details on configuring the DHCP server, ask your network administrator.

[Use the following IP address]: Specify the IP address directly (Enter the IP address by separating the numbers with a period (.), for example, AAA.BBB.C.DD).

10-B-3. Select the printer to be installed (1), then click [Add] (2).

10-B-4. Proceed to Step 11.

11. Make sure that the name of the printer is added to [Printer List for Driver Installation].

Caution

This procedure allows you to specify the settings for printer information such as the printer sharing settings. You can also specify these settings in the [Printers and Faxes] folder or the [Printers] folder after the installation.

If you do not want to specify the settings for printer information such as the printer sharing settings

11-A-1. Click [Next].

If the following screen appears, click [Yes].

The following port is created.

PrinterOperating SystemPort to Be Created
LBP3310Windows 2000/XP/Server 2003/VistaStandard TCP/IP Port
LBP5100Windows 2000/XP/Server 2003/Vista
Windows 98/MeCanon CAPT Port
LBP5000/3300Windows 98/Me/2000/XP/Server 2003/Vista

11-A-2. Proceed to Step 12.

If you want to specify the settings for printer information such as the printer sharing settings

11-B-1. Select the [Set Printer Information] check box (1), then click [Next] (2).

11-B-2. Specify the settings for printer information.

Options to be specified

[Printer Name]: Enter a new name in [Printer Name] if you want to change the printer name.

[Set as Default]: If you want to use the printer as the default printer, select the [Set as Default] check box.

[Use as Shared Printer]: If the computer on which you are currently installing the printer driver is to be used as a print server, select the [Use as Shared Printer] check box. Change [Shared Name] as needed.

11-B-3. If you have selected the [Use as Shared Printer] check box, perform the following procedure.

For LBP3310For LBP5100/5000/3300
If you are using Windows Vista (64-bit), and if there are any computers on which Windows 2000/XP/Server 2003/Vista (32-bit) runs on the network, click [Drivers to Add]. Next, select [Windows 2000/XP/Server 2003 (x86)/Vista (x86)] (1), then click [OK] (2).
If you are using an operating system other than Windows Vista, and if there are any computers on which Windows 98/Me runs on the network, click [Drivers to Add]. Next, select [Windows 98/Millennium Edition] (1), then click [OK] (2).

11-B-4. Click [Next].

If the following screen appears, click [Yes].

The following port is created.

PrinterOperating SystemPort to Be Created
LBP3310Windows 2000/XP/Server 2003/VistaStandard TCP/IP Port
LBP5100Windows 2000/XP/Server 2003/Vista
Windows 98/MeCanon CAPT Port
LBP5000/3300Windows 98/Me/2000/XP/Server 2003/Vista

11-B-5. Proceed to Step 12.

12. Click [Start].

If the following screen appears, specify whether to configure Windows Firewall to unblock communication with the client computers when sharing the printer on a network.

If you want to share the printer on the network: Click [Yes]. After completing the installation, see "User's Guide" in the CD-ROM supplied with the printer and specify the settings for sharing the printer on the network.

If you do not want to share the printer on the network: Click [No].

Caution

If the above screen appears, you can change the Firewall settings using "CAPT Windows Firewall Utility" in the CD-ROM supplied with the printer after the installation. For more details, see "User's Guide" in the CD-ROM supplied with the printer.
The port name is specified automatically.

13. If you are using Windows Vista, the following screen appears. Click [Yes].

Select [No] only if you do not use a LAN cable to connect the printer to a computer on which the printer driver is being installed.

14. Click [Yes].

Installation of the printer driver starts.

If [Easy Installation] was selected in Step 5, the manuals are also installed at a time.

Caution

Depending on the system environment, the installation may take a long time.
If you are using Windows 2000 and the [Digital Signature Not Found] dialog box appears, click [Yes].
If you are using Windows XP/Server 2003 and the [Hardware Installation] dialog box appears, click [Continue Anyway].
If you are using Windows Vista and the [Windows Security] dialog box appears, click [Install this driver software anyway].

15. Confirm the installation results, then click [Next].

Caution

If the printer driver is not installed properly, see "Chapter 4 Troubleshooting" in Network Guide in the CD-ROM supplied with the printer.

16. Select the [Restart Computer Now (Recommended)] check box (1), then click [Restart] (2).

Windows restarts.

The installation of the printer driver is completed.

You can take the CD-ROM out of the CD-ROM drive after the installation is completed.

See "After Completing Installation" in "Chapter 2 Setting Up the Network Environment for Printing" in Network Guide in the CD-ROM supplied with the printer and make sure that the printer driver is installed properly.

For details on the network settings, such as the settings for DNS and WINS, see "Protocol Settings for the Printer" in "Chapter 2 Setting Up the Network Environment for Printing" in Network Guide in the CD-ROM supplied with the printer.

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