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LBP5050N Support
FAQ and troubleshooting

Uninstalling the USB Class Driver

Content Id: 8200107000


Solution

Uninstall the USB class driver under the following circumstances.

If you cannot install the printer driver properly even after reinstalling it [Installing the Printer Driver]
If you cannot uninstall the printer driver [Uninstalling the Printer Driver]

1. Make sure that the computer is connected to the printer with the USB cable and that the printer is ON.

2. Perform the following procedure.

From the [Start] menu, select [Settings] ⋗ [Control Panel], and then double-click [Add/Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Add or Remove Programs].

From the [Start] menu, select [Control Panel] ⋗ [Add or Remove Programs].

From the [Start] menu, select [Control Panel], and then click [Uninstall a program].

3. Make sure that [Canon LBP5050] is not displayed in the dialog box (1), and then click [ ] (2).

Caution

If [Canon LBP5050] is displayed in the dialog box, see "User's Guide" (HTML manual) in the CD-ROM supplied with the printer and delete [Canon LBP5050] in the dialog box.

4. Display [Device Manager].

4-A-1. From the [Start] menu, select [Settings] ⋗ [Control Panel].

4-A-2. Double-click the [System] icon.

4-A-3. Click [Hardware] ⋗ [Device Manager].

4-B-1. From the [Start] menu, select [Control Panel].

4-B-2. Click [Performance and Maintenance] ⋗ [System].

4-B-3. Click [Hardware] ⋗ [Device Manager].

4-C-1. From the [Start] menu, select [Control Panel] ⋗ [System].

4-C-2. Click [Hardware] ⋗ [Device Manager].

4-D-1. From the [Start] menu, select [Control Panel].

4-D-2. Click [Hardware and Sound] ⋗ [View hardware and devices].

Caution

If you are using Windows Vista and the [User Account Control] dialog box appears, click [Continue].

5. Double-click [Universal Serial Bus controllers].

6. Right-click [USB Printing Support], then select [Uninstall] from the pop-up menu.

Caution

Do not uninstall any drivers for other devices. If you uninstall them by mistake, Windows may not operate properly.

Caution

If the USB class driver is under [Other Devices], the printer is not installed properly. Select [Unknown device], then uninstall it.
If the USB class driver is not installed properly, [USB Printing Support] is not displayed.

7. Click [OK].

8. Click [ ].

[Device Manager] closes.

9. Disconnect the USB cable from the computer, then restart Windows.

After Windows restarts, reinstall the printer driver. [Installing the Printer Driver]

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