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LASER SHOT LBP3370 Support
FAQ and troubleshooting

The Message <PC LOAD "size"> Appears in the Display on the Control Panel

Content Id: 8100108600


Issue

The message appears in the display on the control panel.

Cause and solution

The paper of the size specified in the application is not loaded in the paper cassette or multi-purpose tray, or the paper source for the different paper size is selected.

⋖Remedy 1⋗

Load the paper of the size selected in the application (or the one specified by scaling factors). [Loading Paper in the Paper Cassette]

⋖Remedy 2⋗

If you are using the multi-purpose tray, check TRAY PAPER SIZE, and when the paper size does not match the size specified in the application, specify the setting properly. [Loading Paper in the Multi-purpose Tray]

⋖Remedy 3⋗

Press [Feeder Selection], then select the paper cassette in which the paper of the matched size is loaded. [Selecting a Paper Source]

⋖Remedy 4⋗

Press [Online], then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the setting for TRAY PAPER SIZE automatically changes to the setting specified in the application.

Caution

If you open the front cover when the message ⋖PC LOAD "size"⋗ is displayed, the message may disappear. However, be sure to follow the directions in the displayed message to change the paper.

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