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Pixma MP470 Support
FAQ and troubleshooting

An Error Message Is Displayed on the LCD

Content Id: 8200161400


Issue

If an error message is displayed on the LCD, take the corresponding action described below.

Cause and solution

The following ink cartridge cannot be recognized. U051/U052/U053/U059

The FINE Cartridge may not be installed properly or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon service representative.

Cause and solution

One or more ink cartridges are not installed in place.U075 / Some ink cartridges are not installed in place.U076

Make sure that each FINE Cartridge is installed in the correct position.

See[ Replacing FINE Cartridges ].

Cause and solution

The following ink cartridge cannot be recognized.U140

The FINE Cartridge may not be compatible with this machine. Install the

appropriate FINE Cartridge. See [ Replacing FINE Cartridges ].

Cause and solution

The following ink cartridge cannot be recognized.U150

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.

If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon service representative.

Cause and solution

The ink may have run out. Replacing the ink tank is recommended.U162

Ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, the ink cartridge

in grey is displayed in the remaining ink volume screen on the LCD. See [Getting the Ink Status Information].

Cause and solution

The ink has run out. Replace the ink cartridge.U163

Ink has run out.

Replace the ink cartridge and close the Scanning Unit (Printer Cover).

If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, the ink cartridge

in grey is displayed in the remaining ink volume screen on the LCD. See [Getting the Ink Status Information].

Cause and solution

There is no photo data

There are no image data saved on the memory card that can be read by this machine.
The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters.
Photo data edited or processed on a computer must be printed from the computer.

Cause and solution

The ink absorber is almost full. Press [OK] to continue printing. Contact the service center.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.

This error message indicates that the ink absorber is nearly full.

Press the OK button to cancel the error so you can continue printing.

However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine.)

Cause and solution

Incompatible device detected. Remove the device.

A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.
Check your device connected to the machine. Only PictBridge compliant devices or the optional Bluetooth Unit BU-20 can be connected to the machine for direct printing.

Cause and solution

An unsupported USB hub is connected. Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Cause and solution

**** Error code

Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and back on again. If the problem is not resolved, contact your Canon Service representative.
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative.

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