Issue
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Cause and solution
Support Code=1300
⋖ Cause ⋗
Paper is jammed in the paper output slot.
⋖ Action ⋗
Remove the jammed paper.
Cause and solution
Support Code=1303
⋖ Cause ⋗
Paper is jammed inside the machine at the transport unit.
⋖ Action ⋗
Remove the jammed paper from the transport unit.
Cause and solution
Support Code=2801
⋖ Cause ⋗
Document is jammed in the ADF (Auto Document Feeder).
⋖ Action ⋗
Remove the jammed document from the ADF.
Cause and solution
Support Code=1401
⋖ Cause ⋗
The FINE cartridge is not installed.
⋖ Action ⋗
Install the FINE cartridge.
-⋗ [ Replacing a FINE Cartridge ]
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Cause and solution
Support Code=1403
⋖ Cause ⋗
The FINE cartridge cannot be recognized.
⋖ Action ⋗
Replace the FINE cartridge.
-⋗ [ Replacing a FINE Cartridge ]
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Cause and solution
Support Code=1485
⋖ Cause ⋗
Appropriate ink cartridge is not installed.
⋖ Action ⋗
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
-⋗ [ Replacing a FINE Cartridge ]
Cause and solution
Support Code=168A
⋖ Cause ⋗
The FINE cartridge is not installed properly, or the FINE cartridge not compatible with this machine is installed.
⋖ Action ⋗
Open the paper output cover, then remove the FINE cartridges.
Make sure that the FINE cartridge compatible with the machine is installed.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
After installing, close the paper output cover.
-⋗ [ Replacing a FINE Cartridge ]
Cause and solution
Support Code=1684
⋖ Cause ⋗
The ink cartridge cannot be recognized.
⋖ Action ⋗
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
-⋗ [ Replacing a FINE Cartridge ]
Cause and solution
Support Code=1682
⋖Cause⋗
The FINE cartridge cannot be recognized.
⋖Action⋗
Replace the FINE cartridge.
-⋗ [ Replacing a FINE Cartridge ]
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Cause and solution
Support Code=1686
⋖ Cause ⋗
The ink may have run out.
⋖ Action ⋗
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
-⋗ [ Replacing a FINE Cartridge ]
Caution
Cause and solution
Support Code=1688
⋖ Cause ⋗
The ink has run out.
⋖ Action ⋗
Replace the ink cartridge and close the paper output cover.
-⋗ [ Replacing a FINE Cartridge ]
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Caution
Cause and solution
Support Code=1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715
⋖ Cause ⋗
The ink absorber is almost full.
⋖ Action ⋗
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Support Code=5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Contact the service center.
Cause and solution
Support Code=2900
⋖ Cause ⋗
Scanning the print head alignment sheet has failed.
⋖ Action ⋗
Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, perform Manual Print Head Alignment.
Cause and solution
Support Code=B201, B202, B203, B204
⋖ Cause ⋗
An error requiring you to contact the service center has occurred.
⋖ Action ⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Caution
Cause and solution
Support Code=5100
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Cancel printing and turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.
Cancel printing and turn off the machine.
Then confirm the following.
After confirming the conditions above, turn on the machine again.
If the problem is not resolved, contact the service center.
Caution
Cause and solution
Support Code=5011, 5012, 5040, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 9500
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
Caution
Cause and solution
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
Cause and solution
If the problem is not resolved, contact the service center.
Cause and solution
Caution
1. Select [ Setup ] on the operation panel.
2. Select [ Device settings ].
3. Select [ LAN settings ].
4. Select [ Other settings ].
5. Select [ TCP/IP settings ].
6. Select [ IPv6 ].
7. When a message displays, select [ Yes ].
8. Select [ Enable/disable IPv6 ].
9. In the screen displayed, select [ Inactive ].