To Users of the EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products. Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.

Phenomenon

In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.

Affected Product

Canon EOS 5D Mark III Digital SLR Camera

Products whose sixth digit in the serial number is 1 or 2 are affected. For example, “xxxxx1xxxxxx” or “xxxxx2xxxxxx” ([x] represents any optional number.)

Support

Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera and address any issue relating to the phenomenon, we will provide this service free of charge upon request beginning from 10 May 2012. Please contact Canon using the information below to request service.

Contact information

Australia – 13 13 83

New Zealand - 0800 222 666