To Users of the EOS 6D Digital SLR Camera

Firmware update is now available to address the following phenomenon announced on 6 December.

Thank you for using Canon products.

Firmware update is now available to address the following phenomenon announced on 6 December.

Phenomenon

We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR cameras from being played back on YouTube.

Market Support

We have released new firmware (Version 1.1.2) that incorporates countermeasures for this issue. Please update the firmware of your camera using the following download link:

http://support-au.canon.com.au/P/search?model=EOS+6D&filter=0&menu=download

Even after your camera is updated to firmware Version 1.1.2, the movies shot previously with the camera using firmware Version 1.0.9 cannot be played back on YouTube. Please follow the instructions below in order to playback such movies on YouTube.

Download the movie file(s) from the EOS 6D to your computer.
Start ImageBrowser EX, which is an application software bundled with the EOS 6D.
After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
"MovieEdit Task" will start. Save the movie using the [Save] menu on the screen.
Upload the saved movie to YouTube.
The movie can be played back on YouTube.
Contact Information for Inquiries

Canon Australia Services & Support 13 13 83 (Local call)

Canon New Zealand Customer Care 0800 222 666