Thank you for using Canon products.
Firmware Version 18.104.22.168 incorporates the following enhancements:
1. Adds [XC Protocol].
2. Adds Anamorphic resolution options of 4192ｘ3140（4：3）and 3768ｘ3140（6：5）when Sensor Mode is Full Frame, when RAW format is selected.
3. Adds [1.8x] to the Anamorphic De-squeeze setting.
4. Add 2048×1080/1920×1080 option to the 12G-SDI output when recording resolution is 4K or 5.9K RAW
5. Adds MON.OUT and HDMI Simultaneous output option. （1920×1080p/i）
6. Adds Look File function（3D LUT file .cube）
7. Adds ITU-R.BT.709 standard compliant Gamma［BT.709 Standard / BT.709］the to the Custom Picture.
8. Adds Power Saving Mode. (by restricting some functions)
9. Adds [2x] option to the Magnification.
10. Adds [Mask 100%] to the [Aspect Marker].
11. Improvement in retaining recording settings when switching sensor modes. 12. Clips can now be played by operating the joystick.
13. Adds Ukrainian language to the Language.
– Please use a commercially available SD/SDHC/SDXC memory card that is 512MB or more for the firmware update.
– Firmware version 22.214.171.124.00 is for updating EOS C500 Mark II cameras running firmware version 126.96.36.199 - 188.8.131.52.00. If your camera's firmware is already version 184.108.40.206.00, it is not necessary to update the firmware. Once the camera is updated to the latest version, it cannot be restored to a previous version.
– Please refrain from loading menu settings generated using the most recent firmware version to a product running an old firmware version, as doing so may affect camera operations.
Preparations for a firmware update:
After the firmware update has been performed, the camera's menu settings will be reset. It is recommended that users save their menu settings as settings data to an SD card, separate from the one that will be used to carry out the update, before starting update operations. This saved data can be loaded into the camera and the settings can be changed after the update has been completed. For further information on this, please refer to the section in the unit's Instruction Manual titled "Saving and Loading Camera Settings".
The downloaded folder contains the firmware (file name: VPC6.FIR / file size: 83,240,288 byte), and instructions on the firmware update procedures (a PDF file in five languages: Japanese, English, French, Spanish and Simplified Chinese). Before starting the firmware update operations, please be sure to carefully confirm your understanding of these instructions.
The following items are required to perform this firmware update:
1. Camera Body EOS C500 Mark II
2. A computer (OS requirements: Windows 10, Windows 8.1, Mac OS X 11.0 - 11.2)
3. SD/SDHC/SDXC memory card with a capacity of 512MB or more (commercially available)
4. An SD card reader/writer (commercially available) or an SD card slot built into the computer
5. A fully charged battery pack for the camera
6. Compact power adapter bundled with the camera
7. The firmware (the downloaded file from Canon website. See link below)
• EOS C500 Mark II Firmware Download Link