Users of the projectors listed below may experience difficulty controlling the operation of their projector via computers or other audio/visual devices as a result of the firmware version installed. If your projector model and firmware version are listed below, please contact your Canon Service Centre.
Thank you for using Canon products.
Users of the projectors listed below may experience difficulty controlling the operation of their projector via computers or other audio/visual devices as a result of the firmware version installed. If your projector model and firmware version are listed below, please contact your Canon Service Centre.
Note: If you only operate your projector from the top control on the projector body or with the remote control, no specific measures are required.
Affected projectors/firmware versions:
Model Name
Firmware Version
SX80
01.000000 to 01.030204
SX800
01.0000 to 01.0201
SX80 Mark II
01.000000 to 01.020203
WUX10
01.000000 to 01.020104
WUX10 Mark II
01.000000 to 01.020203
How to check the firmware version:
Projecting on a white surface, press the Menu button in the top control on the projector body (or on the remote control). Next, select [Information] from the menu screen and check the firmware version that is displayed.
For details, please refer to the [Checking the Information of the Projector] section in the User’s Manual.
How to Use Projection to Check the Firmware Version
After the turning on the projector, press the MENU button on the projector or remote controller to open the menu.
Select [Information] on the Menu screen to open the Information screen.
Check the [Firmware] field on the Information screen.
*For details, please see “Checking Information of the Projector” in the User’s Manual.
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