Service & repairs

DSLR cameras and lenses

Select another product

Please note: Depending on a number of factors including, but not limited to, the nature of the issue, age of your device, and purchase origin, there may be a $50 book - in/assessment fee which will need to be paid before your device is returned.

If the issue is covered by a Canon Australia Warranty, Canon Australia Care Pack or an applicable consumer guarantee under the Australian Consumer Law (ACL) then book-in/assessment fees and repair costs will not apply.

Return shipping (for assessments and repairs not covered by a Canon Australia warranty, Canon Australia Care Pack or an applicable consumer guarantee) is $22.00 including GST to anywhere in Australia.

To get DSLR camera and lens support, please complete the support form

Try the following if you like to fix it yourself

Call 0800 222 666

Monday to Friday within New Zealand
Send an enquiry

Email our customer support team
Send an enquiry

Have more questions? Try our FAQs section below

Can i come and pickup printer ?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
How do i send my printer to canon ?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
How long does it usually take ?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
How much does it ?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
I’m a Cinema EOS user – do I have to post or courier in my equipment?

No. Cinema EOS products are purchased and serviced via our Authorised Dealers – Lemac and Videocraft. Customers can contact Lemac and Videocraft for sales and rental at the contact details on their respective websites:

Lemac: www.lemac.com.au

Videocraft: www.videocraft.com.au

Service & repairs

DSLR cameras and lenses

Call 0800 222 666

Send an enquiry

Can i come and pickup printer ?

How do i send my printer to canon ?

How long does it usually take ?

How much does it ?

I’m a Cinema EOS user – do I have to post or courier in my equipment?