Canon Group
Close Close
Menu Menu Close Close Search

Canon New Zealand closes online Canon Shop to support local retail partners

1st September 2020

To our valued Canon consumers

This notice is to inform you that Canon New Zealand will be ceasing the operation of its online, direct to consumer marketplace – [Canon Shop] - for the foreseeable future, effective from 30 September 2020.

The Canon Shop was launched as an ecommerce platform designed to expand online shopping options for local consumers. Now in 2020, the unprecedented challenges currently facing the New Zealand market has seen Canon New Zealand re-examine the best way to help consumers access our products, services and support. As a result, we are streamlining our efforts in supporting Canon authorised retailers to drive competition in the local market and bring you the best value product offers, promotions, services and experiences possible.

Key dates to note:

Last orders: The Canon Shop will stop taking product orders on 30 September 2020.

Gift cards and vouchers: Active Canon Shop gift cards and vouchers can be applied to purchases and used in conjunction with eligible offers on the Canon Shop until 30 September 2020. Please contact Canon New Zealand via to discuss how you can redeem any non-expired gift cards or vouchers beyond this date.

Promotional codes: Canon Shop promotional code and discount offers are valid until 30 September 2020. Please contact Canon New Zealand via if you have questions about a current promo-code that may be affected. Canon Shop codes will not be transferable to other retailers or offers.

Products on backorder: Canon Shop will no longer accept payment for products on backorder and will no longer add consumers to waitlists for out of stock product. Product purchases on backorder will continue to be filled for stock scheduled to arrive before 30 September 2020. Canon will directly contact consumers with orders scheduled to arrive after this date to arrange a refund or support via a local retailer.

Purchases made on the Canon Shop prior to 30 September 2020 will still receive free shipping (on orders over $100) and will be covered by the Canon 14 Day Peace of Mind return policy. Canon New Zealand’s unique 5-year local warranty for Mirrorless, DSLR, Digital Video Camera & Lens products is unaffected by the Canon Shop closure and will continue to be supported for purchases made at authorised Canon resellers.

If you have any questions, please contact us via

Moving forward, Canon will continue to work with local retailers to bring hands-on product experiences and promotions to consumers. To stay up to date with the latest product offers, experiences and news, we encourage you to follow Canon New Zealand on Facebook or Instagram.

We'd like to take this opportunity to thank you for your support. We look forward to bringing you the best of our innovative products, services and imaging solutions in new ways and trust that you will benefit from our strengthened arrangement with local retailers.

Share this page