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Canon brings managed document services to SMBs and SMEs

9th November 2017

Research shows small and medium businesses are still missing out on the cost savings, efficiencies, security and sustainability used by large corporates

Sydney, 9 November 2017: Canon Australia is proud to announce its new Managed Document Services (MDS) designed to deliver the same cost savings, efficiencies, security and sustainability that’s been available to big businesses for years.     

Canon’s new Print Insights, MDS Essentials, Select and Enterprise offerings mean all Australian businesses can now benefit from a range of pre-packaged Managed Service offerings. MDS is a total document management and reporting system that helps businesses reduce print and staff costs, improve efficiencies, increase document security and shrink their carbon footprint. Research firm IDC estimates businesses that implement MDS will reduce their printing costs by up to 30%.*

IDC’s Small Business Research 2017 shows Australia’s small businesses don’t realise the full extent of print opportunities and risks.

“Australian small businesses identified the escalating cost of operations as their top business concern,” Adam Dodds, Research Director – Channels, Alliances and Brokerage, IDC Australia and New Zealand, says.

“Our Small Business Research 2017 shows ‘cost’ is the top concern for 43% of businesses, notably two times higher than the second ranked issue of emerging new business models. Costs savings and productivity were both important factors for small businesses with 50.4% of organisations looking to IT for improvements in these areas.**

“Print is often being overlooked, with 59% of small businesses not having the company directive to reduce print based costs as part of their cost reduction agenda - despite how easy it is to find savings in this area,”** Dodds added.

Canon MDS delivers significant savings by providing the business expertise and simple tools to better understand print behaviour and performance. This helps clients identify ways to optimise the environment to consolidate the number of devices, reduce usage, and minimise waste. With a Canon team and access to monthly Print Insights reports, businesses can continually improve their print efficiency.

“Our research also suggests there’s a significant disconnect in how small businesses think about cyber security. It’s clearly seen as a priority with 64% of small businesses stating this is the key driver behind technology investment. Yet, 27% of small businesses are not aware of the security risks and potential vulnerabilities of their print environment,” ** Dodds says.

All Canon MDS offerings are delivered with market leading document management software, uniFLOW. This enables more flexible and faster printing, while protecting sensitive and commercial business information. This gives businesses the ability to audit content across their print and scan environments. They can set up rules to control where and how sensitive content is printed and scanned, and access reports on what content is being printed, by who and when. This gives businesses increased transparency, visibility and control to manage information flows.  

Gavin Gomes, Director, Canon Business Services, says the new ‘pre-packaged’ MDS offerings will help Australia’s small and medium businesses to realise the same benefits larger organisations enjoy, without the large overheads, and allows them to accelerate their own digital transformation journeys.

“Australia’s large businesses have been saving time and money, while reducing their carbon emissions with managed services for years. Canon is focused on how we can deliver big business solutions for smaller businesses, giving them the same opportunities to achieve efficiency, productivity and security as the larger end of town.”

There’s now a Canon service to fit the needs of every business, from as little as $3.50 AUD per week:

  • Canon Print Insights: Canon has launched a new, simple reporting tool providing visibility into print usage and costs, perfect for small businesses of any size
  • MDS Essentials: The most cost effective way to introduce a managed service, this is suitable for businesses with up to 500 seats and up to 20 printers. This package includes monthly Print Insights reports and access to the Canon Help Desk.
  • MDS Select: Ideal for businesses with up to 1000 seats, up to 50 printers or more than one site. This package includes a Client Services Manager, project and change management support, monthly Print Insights reports, regular reviews and updates, and unlimited access to the Canon Help Desk.
  • MDS Enterprise: A customised MDS solution for businesses with 1000+ employees seats.

“At Canon, we just want to make life easier for our customers. With our new packages, we can deliver the most productive, safe, and cost effective print environment possible, so all businesses can focus on what’s most important to them – their customers,” Gomes says. 

Sources: * IDC, 2016, ** IDC, Small Business Research, 2017

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