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PIXMA Pro9500 Mark II Support
FAQ and troubleshooting

When trying to print on A3+ sized Fine Art Paper, the error message of "Support Code:88" is displayed and it is impossible to print (OS X Mavericks v10.9)

Content Id: 8202137700


Solution

⋖Phenomenon⋗

In OS X v10.9 environment, when trying to print on A3+ sized Fine Art Paper, the error message of "Support Code:88" is displayed and it is impossible to print.

⋖Cause⋗

Limitation under OS X v10.9 environment

⋖Solution⋗

1. Download and install v10.89.2.0 Printer Driver from Canon download site.

2. Deselect "Check the paper size when printing on A3+ Fine Art Paper" (default: selected) in "Canon IJ Printer Utility"–"Custom Settings" screen.

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