Close
Issue
If an error message is displayed on the touch screen, take the corresponding action described below.
Caution
"Support Code" on the table below means the error number. It appears on the touch screen and the computer screen with a message when an error occurs.
Cause and solution
Support Code = 1600
⋖ Message ⋗
The ink may have run out.
Replacing the ink tank is recommended.
⋖ Message ⋗
The ink may have run out.
Replacing the ink tank is recommended.
⋖ Action ⋗
If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, tap [OK] on the machine with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
When you need to replace an ink tank, follow the procedure below.
Caution
Handling ink
Caution
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Lift the operation panel and open until it stops.
The print head holder moves to the replacement position.
Caution
Caution
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape ( 
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
6. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ An Error Message Is Displayed on the Touch Screen ]
Cause and solution
Support Code = 1401, 1403, 1405
⋖ Message ⋗
⋖ Message ⋗
⋖ Action ⋗
The print head may be damaged.
Contact the service center.
Cause and solution
Support Code = 1680
⋖ Message ⋗
Some ink tanks are not installed in place.
⋖ Message ⋗
Some ink tanks are not installed in place.
⋖ Action ⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Handling ink
Caution
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Lift the operation panel and open until it stops.
The print head holder moves to the replacement position.
Caution
Caution
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape (
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
6. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ An Error Message Is Displayed on the Touch Screen ]
Cause and solution
Support Code=1681
⋖ Message ⋗
More than one ink tank of the following color is installed.
⋖ Message ⋗
More than one ink tank of the following color is installed.
⋖ Action ⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Handling ink
Caution
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Lift the operation panel and open until it stops.
The print head holder moves to the replacement position.
Caution
Caution
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
4. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape (
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
5. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
6. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ An Error Message Is Displayed on the Touch Screen ]
Cause and solution
Support Code = 1683
⋖ Message ⋗
The remaining level of the ink cannot be correctly detected.
Replace the ink tank.
⋖ Message ⋗
The remaining level of the ink cannot be correctly detected.
Replace the ink tank.
⋖ Action ⋗
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the operation panel.
-⋗[ Replacing an Ink Tank ]
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Caution
If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the touch screen when checking the current ink level.
Cause and solution
Support Code = 1660, 1684, 1410, 1411, 1412, 1413, 1414, 1415
⋖ Message ⋗
The following ink tank cannot be recognized.
⋖ Message ⋗
The following ink tank cannot be recognized.
⋖ Action ⋗
-⋗ [ Replacing an Ink Tank ]
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, touch the machine's Stop button.
-⋗ [ Replacing an Ink Tank ]
Replace the ink tank.
-⋗ [ Replacing an Ink Tank ]
Cause and solution
Support Code = 1688
⋖ Message ⋗
The ink has run out.
Replace the ink tank.
⋖ Message ⋗
The ink has run out.
Replace the ink tank.
⋖ Action ⋗
The ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the operation panel.
-⋗ [ Replacing an Ink Tank ]
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Caution
Cause and solution
Support Code=1001
⋖ Message ⋗
There is no disc tray.
Set the tray and tap [OK].
⋖ Message ⋗
There is no disc tray.
Set the tray and tap [OK].
⋖ Action ⋗
When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then tap OK on the touch screen.
Cause and solution
Support Code=1002
⋖ Message ⋗
Printable disc is not set.
Place a disc on the disc tray and tap [OK].
⋖ Message ⋗
Printable disc is not set.
Place a disc on the disc tray and tap [OK].
⋖ Action ⋗
When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("J" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the OK button.
Cause and solution
Support Code=1007
⋖ Message ⋗
There is no paper in the cassette (upper).
Check the following and tap [OK] when finished.
- Load paper.
- Align the paper guides with the paper.
- Check that the page size setting corresponds with paper that can be loaded in the cassette (upper).
See the manual for details.
⋖ Message ⋗
There is no paper in the cassette (upper).
Check the following and tap [OK] when finished.
- Load paper.
- Align the paper guides with the paper.
- Check that the page size setting corresponds with paper that can be loaded in the cassette (upper).
See the manual for details.
⋖ Action ⋗
Reload paper in the cassette (upper) and tap OK on the touch screen.
Cause and solution
Support Code=1008
⋖ Message ⋗
There is no paper in the cassette (lower).
Check the following and tap [OK] when finished.
- Load paper.
- Align the paper guides with the paper.
- Check that the page size setting corresponds with paper that can be loaded in the cassette (lower).
See the manual for details.
⋖ Message ⋗
There is no paper in the cassette (lower).
Check the following and tap [OK] when finished.
- Load paper.
- Align the paper guides with the paper.
- Check that the page size setting corresponds with paper that can be loaded in the cassette (lower).
See the manual for details.
⋖ Action ⋗
Reload paper in the cassette (lower) and tap OK on the touch screen.
Cause and solution
Support Code=1253
⋖ Message ⋗
The paper output tray is closed.
Check the following and tap [OK] when finished.
- Remove any objects in front of the device.
- Make sure that the cassette is fully inserted.
⋖ Message ⋗
The paper output tray is closed.
Check the following and tap [OK] when finished.
- Remove any objects in front of the device.
- Make sure that the cassette is fully inserted.
⋖ Action ⋗
The paper output tray did not open.
Open the paper output tray and tap OK on the touch screen.
Cause and solution
Support Code=1300
⋖ Message ⋗
Paper is jammed in the paper output slot.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed in the paper output slot.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed in the paper output slot. Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1303
⋖ Message ⋗
Paper is jammed in the rear side.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed in the rear side.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed in the rear side. Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1304
⋖ Message ⋗
Paper is jammed in the duplex transport unit.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed in the duplex transport unit.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed in the duplexing transport unit. Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1311
⋖ Message ⋗
Paper is jammed in the duplex transport unit.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed in the cassette (upper).
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed in the cassette (upper). Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1312
⋖ Message ⋗
Paper is jammed in the cassette (lower).
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed in the cassette (lower).
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed in the cassette (lower). Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1313
⋖ Message ⋗
Paper is jammed.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Message ⋗
Paper is jammed.
Remove the paper from the following locations and tap [OK].
- Paper output slot
- Transport unit on the rear side
See the manual for details.
⋖ Action ⋗
The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then tap OK on the touch screen.
Cause and solution
Support Code=1310
⋖ Message ⋗
This paper is not compatible with two-sided printing.
Remove the paper and tap [OK].
⋖ Message ⋗
This paper is not compatible with two-sided printing.
Remove the paper and tap [OK].
⋖ Action ⋗
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and B5. Make sure that the size of the paper loaded in the machine is correct. Tapping OK on the touch screen will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
Cause and solution
Support Code = -
⋖ Message ⋗
Data of supported types are not saved.
⋖ Message ⋗
Data of supported types are not saved.
⋖ Action ⋗
Caution
Cause and solution
Support Code = -
⋖ Message ⋗
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.
⋖ Message ⋗
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.
⋖ Action ⋗
Caution
- The Details screen is not displayed for the PDF file you want to print.
- Characters other than machine name, IJ Scan Utility, or My Image Garden are displayed on Created with on the Details screen.
- "?" is displayed on the preview screen.
Cause and solution
Cause and solution
Support Code = -
⋖ Message ⋗
The specified PDF file contains unprintable data. Some portions may not be printed.
⋖ Message ⋗
The specified PDF file contains unprintable data. Some portions may not be printed.
⋖ Action ⋗
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.
Cause and solution
Support Code = 1830
⋖ Message ⋗
Timeout error has occurred.
Select [ OK ].
⋖ Message ⋗
Timeout error has occurred.
⋖ Action ⋗
If a certain period of time has elapsed while disc label printing is in progress, the machine stops initializing.
The machine resumes initializing by tapping OK on the touch screen.
Try the operation again following the instructions on the touch screen.
Cause and solution
Support Code=1851, 1856
⋖ Message ⋗
Inner cover is open.
Close the inner cover and tap [OK].
⋖ Message ⋗
Inner cover is open.
Close the inner cover and tap [OK].
⋖ Action ⋗
If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then tap OK on the touch screen.
Cause and solution
Support Code=1850, 1855
⋖ Message ⋗
Open the inner cover, set the disc tray and tap [OK].
⋖ Message ⋗
Open the inner cover, set the disc tray and tap [OK].
⋖ Action ⋗
If the inner cover is closed when starting disc label printing, open the inner cover with the operation panel closed, set the disc tray, and then tap OK on the touch screen to dismiss the error.
Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Cause and solution
Support Code=1857, 1858
⋖ Message ⋗
Cannot prepare to print. Inner cover is open.
Close the inner cover and tap [OK].
⋖ Message ⋗
Cannot prepare to print. Inner cover is open.
Close the inner cover and tap [OK].
⋖ Action ⋗
If the inner cover is open when starting disc label printing, close the inner cover with the operation panel closed, set the disc tray, and then tap OK on the touch screen to dismiss the error.
Cause and solution
Support Code=1700, 1710
⋖ Message ⋗
The ink absorber is almost full.
Tap [OK] to continue printing.
Contact the service center.
⋖ Message ⋗
The ink absorber is almost full.
Tap [OK] to continue printing.
Contact the service center.
⋖ Action ⋗
The ink absorber is almost full.
Tap OK on the touch screen to continue printing. Contact the service center.
Cause and solution
Support Code = 5B00, 5B10
⋖ Message ⋗
Printer error has occurred.
Contact the service center.
⋖ Message ⋗
Printer error has occurred.
Contact the service center.
⋖ Action ⋗
The machine error has occurred.
Contact the service center.
Cause and solution
Support Code = 2700
⋖ Message ⋗
Timeout error has occurred.
⋖ Message ⋗
Timeout error has occurred.
⋖ Action ⋗
Some errors occurred while copying and a certain time passed.
Tap OK on the touch screen to dismiss the error, and try to copy again.
Cause and solution
Support Code=2500
⋖ Message ⋗
Auto head alignment failed.
Tap [OK] and redo the operation.
⋖See manual⋗
⋖ Message ⋗
Auto head alignment failed.
Tap [OK] and redo the operation.
⋖See manual⋗
⋖ Action ⋗
Tap OK on the touch screen to dismiss the error, and print the nozzle check pattern to check the status of the print head.
Tap OK on the touch screen to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP.
Tap OK on the touch screen to dismiss the error, and then adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, tap OK on the touch screen to dismiss the error, and then perform Manual Print Head Alignment.
Cause and solution
Support Code = 4101
⋖ Message ⋗
Cannot print with the specified page size.
Press [ Stop ] to cancel printing.
See the manual for the correct page size setting.
⋖ Message ⋗
Cannot print with the specified page size.
Press [ Stop ] to cancel printing.
See the manual for the correct page size setting.
⋖ Action ⋗
The printer does not support the paper size you specified.
Touch the Stop button, specify the proper paper size, then print again.
Cause and solution
Support Code = B200
⋖ Message ⋗
An error has occurred.
The printer needs repair.
Follow the steps below.
1. Turn the device off and unplug the power cord from the power supply.
2. See the manual and contact the service center.
⋖ Message ⋗
An error has occurred.
The printer needs repair.
Follow the steps below.
1. Turn the device off and unplug the power cord from the power supply.
2. See the manual and contact the service center.
⋖ Action ⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Cause and solution
Support Code = 5100
⋖ Message ⋗
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Remove any foreign objects from the paper output slot, rear side and inside of the device.
3. Make sure that the ink tanks or ink cartridges are installed correctly.
4. Turn the device on again.
If problem persists, see the manual and contact the service center.
⋖ Message ⋗
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Remove any foreign objects from the paper output slot, rear side and inside of the device.
3. Make sure that the ink tanks or ink cartridges are installed correctly.
4. Turn the device on again.
If problem persists, see the manual and contact the service center.
⋖ Action ⋗
Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.
Caution
Cause and solution
Support Code = 5011, 5012, 5101, 5200, 5400, 5C00, 5C20, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6934, 6935, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A81, 6B10, 6B20, C000
⋖ Message ⋗
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Turn the device on again.
If problem persists, see the manual and contact the service center.
⋖ Message ⋗
Printer error has occurred.
Follow the steps below.
1. Cancel printing, then turn the device off.
2. Turn the device on again.
If problem persists, see the manual and contact the service center.
⋖ Action ⋗
If any object is placed in front of the machine, remove it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Caution
Cause and solution
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Cause and solution
Support Code = -
⋖ Message ⋗
The card is currently writable from PC.
Set to [Not writable from PC].
⋖ Message ⋗
The card is currently writable from PC.
Set to [Not writable from PC].
⋖ Action ⋗
The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.
Cause and solution
Support Code = -
⋖ Message ⋗
Power was not turned off correctly the last time.
Press the [ ON ] button when turning power off.
⋖ Message ⋗
Power was not turned off correctly the last time.
Press the [ ON ] button when turning power off.
⋖ Action ⋗
The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.
Cause and solution
Support Code = 4100
⋖ Message ⋗
Cannot print the data.
⋖ Message ⋗
Cannot print the data.
⋖ Action ⋗
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Cause and solution
Support Code = -
⋖ Message ⋗
Cannot connect to the server.
Please wait a while and try again.
⋖ Message ⋗
Cannot connect to the server.
Please wait a while and try again.
⋖ Action ⋗
You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.
Tap OK on the touch screen to dismiss the error, then try again after a while.