PIXMA MX330 Office Support

FAQ and troubleshooting

No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

Content Id: 8200380700

Issue

No Printing Results

Printing Is Blurred

Colors Are Wrong

White Streaks

Cause and solution

Check 1: Did you confirm the paper and print quality settings?

Cause and solution

Check 2: Is the FINE Cartridge installed properly?

If the Ink Cartridge Locking Cover is not closed securely, ink may not be ejected correctly.

Open the Scanning Unit (Cover), open the Ink Cartridge Locking Cover, then close the Ink Cartridge Locking Cover.

When you close the Ink Cartridge Locking Cover, push the Ink Cartridge Locking Cover until it clicks into place.

Cause and solution

Check 3: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning

Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

-⋗ [ Printing the Nozzle Check Pattern ] [ Cleaning the Print Head ] [ Cleaning the Print Head Deeply ]

If the Nozzle Check Pattern is not printed correctly:

After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.

If the problem is not resolved after performing the Print Head Cleaning twice:

Perform the Print Head Deep Cleaning.

If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.

If the problem is not resolved after performing the Print Head Deep Cleaning twice:

Ink may have run out. Replace the FINE Cartridge.

Cause and solution

Check 4: When a FINE Cartridge runs out of ink, replace it with a new one

Cause and solution

Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up

Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

Refer to the paper's instruction manual for detailed information on the printable side.

Cause and solution

Check 6: Is the Platen Glass dirty?

Clean the Platen Glass

-⋗ [ Cleaning the Platen Glass and Document Cover ]

Cause and solution

When copying, see also the sections below:

Cause and solution

Check 7: Check that the original is loaded correctly on the Platen Glass or in the ADF

Loading Plain Paper/Photo Paper

Caution

If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

Caution

We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ]

You can use general copy paper. For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ]

1.Preparing paper.

Align the loading paper. Flatten the four corners of paper before loading it.

Caution

Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

2.Load paper.

(1) Open the Paper Support, and open the support as an extension.

(2) Open the Paper Output Tray gently.

(3) Slide the Paper Guides (A) gently to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.

Caution

Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.

(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.

Slide the Paper Guides gently.

Caution

Do not load sheets of paper higher than the Load Limit Mark (D).

The machine may make an operating noise when feeding paper.

After loading paper

When using the machine to copy, select the size and type of the loaded paper in Page size and Media type of the setting options.

See [ Changing the Settings ]

When printing with a computer, select the size and type of the loaded paper in Printer Paper Size (or Paper Size) and Media Type in the printer driver.

See [ Printing Documents (Windows) ] or [ Printing Documents (Macintosh) ]

Loading a Document in the ADF

Load a document to copy, fax, or scan in the ADF.

Caution

To scan a document at optimum quality, load it on the Platen Glass.

1.Make sure that any original has been removed on the Platen Glass.

2.Load a document in the ADF.

(1) Open the Document Tray.

(2) Insert the document in the Document Tray until it beeps.

Load the document with the side to copy, fax, or scan FACING UP in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.

Do not slide the Document Guides too hard. The document may not be fed properly.

Loading Paper

Cause and solution

Check 8: Is the original document loaded with the proper side facing up?

When loading the original on the Platen Glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up.

Cause and solution

Check 9: Did you copy a printout done by this machine?

Print from the digital camera directly, or reprint from the computer.

If you copy a printout done by this machine, print quality may be reduced.

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