Close
Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Cause and solution
The following ink cartridge cannot be recognized. U051/U053/U059 The type of print head is incorrect. U052
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact the service center.
Cause and solution
One or more ink cartridges are not installed in place. U075 Some ink cartridges are not installed in place. U076
Make sure that each FINE Cartridge is installed in the correct position.
-⋗ [ Replacing FINE Cartridges ]
Cause and solution
The following ink cartridge cannot be recognized. U140
The FINE Cartridge may not be compatible with this machine.
Install the FINE Cartridge compatible with this machine.
-⋗ [ Replacing FINE Cartridges ]
Cause and solution
The following ink cartridge cannot be recognized. U150
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact the service center.
Cause and solution
The ink may have run out. Replacing the ink cartridge is recommended.U162
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop button for at least 5 seconds.
Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Caution
If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
-⋗ [ Checking the Ink Status ]
Since printing in this condition may cause the contents of the fax to be lost, the machine stores received faxes in memory without printing until the FINE Cartridge is replaced. Print the fax stored in memory manually after replacing the FINE Cartridge. You can set the machine to print received faxes forcibly without storing them in memory, but a part of contents or all contents of the fax may not be printed.
Cause and solution
The ink has run out. Replace the ink cartridge. U163
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Caution
-⋗ [ Checking the Ink Status ]
Cause and solution
The ink absorber is almost full. Press OK to continue printing. Contact the service center.
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Printer error has occurred. Contact the service center.
The machine error has occurred.
Contact the service center.
Cause and solution
Timeout error has occurred. Press OK.
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
Cause and solution
Incompatible device detected. Remove the device.
Cause and solution
An unsupported USB hub is connected. Remove the hub.
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
Cause and solution
B200 Printer error has occurred. Unplug the power cord and contact the service center.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Caution
If you disconnect the power plug, all the documents stored in memory are deleted.
Cause and solution
**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual.
"****" is displayed in the alphanumeric character and depends on the error occurred.
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
Caution
Cause and solution
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Cause and solution
Document in ADF. Redo operation after checking document in ADF and pressing OK.
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
-⋗ [ Document Jams in the ADF ]
Cause and solution
Document size is too long. Redo operation after checking document on ADF and pressing OK.
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
-⋗ [ Document Jams in the ADF ]
Cause and solution
Paper output tray is closed. Open the paper output tray and press OK.
Open the Paper Output Tray, then OK button.