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PIXMA MX330 Office Support
FAQ and troubleshooting

Printing Does Not Start

Content Id: 8200366300


Issue

Cause and solution

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on

While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.

Caution

When printing large data such as a photo or graphics, it may take longer to start printing. While the Power lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.

Cause and solution

Check 2: Make sure that the USB cable is securely plugged into the machine and the computer, then check the followings

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.

Cause and solution

Check 3: Restart your computer if you are printing from the computer

If there are any unnecessary print jobs, delete them.

Cause and solution

Check 4: Make sure that your machine's name is selected in the Print dialog box

The machine will not print properly if you are using a driver for a different printer.

In Windows, make sure that your machine's name is selected in the Print dialog box.

In Macintosh, make sure that your machine's name is selected in Printer in the Print dialog box.

Caution

To make the machine the one selected by default, select Set as Default Printer (Windows), Default Printer or Make Default (Macintosh).

Cause and solution

Check 5: Configure the printer port appropriately (Windows)

Configure "USBnnn" (where "n" is a number) as the printer port.

1.Log on as a user account with administrator privilege.

2.Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.

In Windows 2000, click Control Panel then Printers.

3.Right-click the Canon XXX Printer icon, then select Properties.

4.Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).

If the setting is incorrect, reinstall the MP Drivers or change the printer port to the correct one.

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