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Issue
Cannot Receive a Fax, Cannot Print a Fax
Cause and solution
Check 1: Is the power turned on?
A:ON button (Power lamp)
B:In Use/Memory lamp
Cause and solution
Check 2: Is the machine's memory full?
Either print or delete documents in the machine's memory to free it up, then ask the sender to resend the fax.
-⋗ [ Document Stored in Memory ]
Cause and solution
Check 3: Does an error occur during reception?
-⋗ [ An Error Message Is Displayed on the LCD ]
-⋗ [ A Message for Faxing Is Displayed on the LCD ]
Cause and solution
Check 4: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup manual.
For the basic connection of the machine, refer to the printed manual: Getting Started. This guide describes other typical connection.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Caution
If the Power Disconnects Unexpectedly
If there is a power failure or if you accidentally disconnect the power plug, the date/time settings as well as all documents stored in memory will be lost. The settings of user data, coded speed dial, group dial, and rejected numbers are retained.
If the power disconnects, the following will apply:
Connecting Various Lines
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
(A) Computer
(B) Telephone or answering machine
(C) Analog line
Caution
For users in the UK
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the 
(A) Telephone or answering machine
Caution
(B) Splitter
(C) Digital Subscriber Line
(D) Computer
(E) xDSL modem (splitter may be built-in to the modem)
Caution
Caution
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting the Telephone Line Type
Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.
Caution
1.Display the Telephone line type screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the 
(3) Use the 
(4) Use the 
(5) Use the
(6) Use the
2.Select the telephone line type.
(1) Use the
Rotary pulse: Suitable for pulse dialing.
Touch tone: Suitable for tone dialing.
(2) Press the OK button.
3.Return to the fax standby screen.
(1) Press the FAX button.
Cause and solution
Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, incoming faxes will not be printed completely and will be stored in memory. Load the same size of paper as that specified by Page size, then press the OK button on the machine. For MX860 series, load Legal-sized paper* on the Rear Tray.
* Legal may not be available depending on the country or region of purchase.
Cause and solution
Check 6: Is Page size set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal)? (MX330 series)
If Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal), the received fax will not be printed and will be stored in memory (Memory Reception). Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal).
Cause and solution
Check 7: Is paper loaded?
If paper is not loaded on the Rear Tray, received faxes will be stored in memory without being printed. Load paper on the Rear Tray, then press the OK button.
Loading Plain Paper/Photo Paper
Caution
Caution
1.Preparing paper.
Align the loading paper. Flatten the four corners of paper before loading it.
Caution
2.Load paper.
(1) Open the Paper Support, and open the support as an extension.
(2) Open the Paper Output Tray gently.
(3) Slide the Paper Guides (A) gently to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
Caution
(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Slide the Paper Guides gently.
Caution
After loading paper
See [ Changing the Settings ]
See [ Printing Documents (Windows) ] or [ Printing Documents (Macintosh) ]
Loading a Document in the ADF
Load a document to copy, fax, or scan in the ADF.
Caution
To scan a document at optimum quality, load it on the Platen Glass.
1.Make sure that any original has been removed on the Platen Glass.
2.Load a document in the ADF.
(1) Open the Document Tray.
(2) Insert the document in the Document Tray until it beeps.
Load the document with the side to copy, fax, or scan FACING UP in the Document Tray.
(3) Adjust the Document Guides to match the width of the document.
Do not slide the Document Guides too hard. The document may not be fed properly.
Cause and solution
Check 8: Has the ink run out?
If the ink has run out, received faxes will be stored in memory without being printed. Replace the FINE Cartridge, then print the faxes in memory.
-⋗ [ Document Stored in Memory ]
Caution
Cause and solution
Check 9: Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
This section describes the operation to receive a fax with the machine depending on the receive mode. This section also describes the operation to print documents stored in the memory of the machine such as when an error occurred.
Preparing for Receiving a Fax
Prepare for receiving a fax according to the following procedure.
1.Make sure that the power is turned on.
2.Make sure of the receive mode setting.
3.Load the paper for printing.
-⋗ [ Loading Paper ]
4.Specify the paper for printing.
(1) Press the FAX button.
(2) Press the Settings button.
The Fax paper settings screen will appear.
(3) Specify the page size.
You can specify A4, 8.5"x11"(LTR), or 8.5"x14"(Legal).
(4) Press the Settings button.
The specified settings will be selected
Receiving a Fax in Each Receive Mode
Caution
When the receive mode is in Fax priority mode, receive a call as follows.
1.A fax or voice call incomes.
2.Receive the fax or voice call.
Fax: The machine will receive it automatically.
Voice call: The machine will ring when a voice call incomes.
Pick up the handset, and press the Stop button to answer the call
Caution
Caution
For Fax priority mode
Ring start time: The time the machine takes to determine whether a call is a fax or a voice call
Telephone ring time: The time the machine rings when the call was a voice call
Default action: Whether or not the machine receives the fax after the specified ring time has elapsed
When the receive mode is in Fax only mode, the machine will receive a fax automatically if a fax incomes thorough a dedicated telephone line for fax.
Caution
When the receive mode is in TEL priority mode, receive a call as follows.
1.A fax or voice call incomes.
When the telephone rings, pick up the handset.
2.Receive the fax or voice call.
Fax: The telephone will ring. If you pick up the handset and hear the fax tone, the machine will switch to the fax automatically and receive the fax.
Caution
Voice call: Pick up the handset to answer the call.
When connecting the answering machine:
Voice call: The answering machine responds to the call.
Fax: The machine receives the fax automatically.
Caution
- The entire message should be no longer than 15 seconds.
- In the message, tell your callers how to send a fax.
For Distinctive Ring Pattern Detection (DRPD):
When the receive mode is DRPD, receive a call as follows.
1.A fax or voice call incomes.
The machine judges whether call is voice or fax by the ringing pattern. In the meanwhile the telephone rings.
2.Receive the fax or voice call.
Fax: The machine will receive it automatically when the machine detects the registered fax ring pattern.
Voice call: The telephone continues to ring. Pick up the handset to answer the call.
Caution
When the receive mode is Network switch, receive a call as follows.
1.A fax or voice call incomes.
The machine judges whether call is voice or fax by the ringing pattern. In the meanwhile the telephone rings.
2.Receive the fax or voice call.
Fax: The machine will receive it automatically when the machine detects the registered fax ring pattern.
Voice call: The telephone continues to ring. Pick up the handset to answer the call.
Caution
Receiving a Fax in the Memory of the Machine (Memory Receiving)
If the machine was not able to send a fax, or if the machine was not able to print a received fax, the machine stores the unsent or unprinted fax in its memory (memory receiving). If an error occurred when sending a fax, they are not stored. You can print a list of stored documents (the memory list) or print a specified document.
Caution
If the machine receives a fax under one of the following conditions, the machine will automatically store the received fax in its memory.
Replace the empty FINE cartridge. The fax in memory will be automatically printed.
Caution
Load the paper and press the OK button. The fax in memory will be automatically printed.
Load A4, Letter, or Legal-size paper, and confirm the paper setting. See [ Preparing for Receiving a Fax ]
Press the FAX button.
Caution
* When using ITU-T No.1 chart (Standard mode)
Cause and solution
Check 10: Is Fax reception reject set to ON?
Set Fax reception reject to OFF.
Cause and solution
Check 11: Is Caller ID service set to Subscribed?
Set Caller ID service to Unsubscribed
Cause and solution
•Machine Does Not Switch Automatically between Voice and Fax Calls
Cause and solution
Check: Is the receive mode set to Fax priority mode?
If the receive mode is set to Fax only mode, there will be no automatic switching between voice and fax calls. Set the receive mode to Fax priority mode, DRPD*1, or Network switch*2. If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
This setting is available only in the US and Canada.
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Cause and solution
•Quality of Received Fax is Poor
Cause and solution
Check 1: Is ECM RX set to OFF?
Set ECM RX to ON.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Cause and solution
Check 2: Is the sender's original document or the scanning area of the sender's fax machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Cause and solution
Check 3: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?
Cause and solution
Check 4: Did you confirm the paper and print quality settings?
Cause and solution
•Errors Often Occur When You Receive a Fax
Cause and solution
Check 1: Check the telephone line condition or the connection
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed.
Cause and solution
Check 2: Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.