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FAQ and troubleshooting

Uninstalling (Deleting) and Reinstalling Digital Photo Professional Ver.4.x (Windows 7)

Content Id: 8202786900


Please follow the procedure below to uninstall (delete) Digital Photo Professional Ver. 4.x and then reinstall the software.

Caution

Please exit any open applications before uninstalling Digital Photo Professional 4.x.

Using the uninstaller to delete the software

1. Click [Start] ( ) [All Programs].

2. Click [Canon Utilities] [Digital Photo Professional 4] [Digital Photo Professional 4 Uninstall].

Caution

When the [User Account Control] dialog box appears, click [Yes].

3. When the following dialog box appears, click [OK] to start uninstalling Digital Photo Professional 4.

4. When uninstallation is finished, a dialog box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the process of deleting the software using the uninstaller.

To reinstall the software, please refer to the 'Reinstalling Digital Photo Professional Ver.4.x from Downloaded EOS Digital Solution Disk Software' section below.

Deleting the software when using the uninstaller does not work

If the [The software has been successfully uninstalled.] message is not displayed after you have completed the steps listed in the previous section, please try performing the procedure explained below.

1. Click [Start] ( ) [Control Panel].

2. Click [Uninstall a program*] in the [Control Panel].

*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].

3. Select [Canon Utilities Digital Photo Professional 4], and then click [Uninstall/Change].

4. When the dialog box appearing in the example image below is displayed, click [OK] to start uninstalling Digital Photo Professional 4.

5. When the uninstallation is finished, a dialog box similar to the one in the example image below will be displayed.

Click [OK] to close the window.

This completes the procedure for deleting the software when using the uninstaller does not work.

Reinstalling Digital Photo Professional Ver.4.x from Downloaded EOS Digital Solution Disk Software

1. After uninstalling Digital Photo Professional Ver. 4.x using the procedure above, please restart your computer.

Caution

To prevent possible operational problems, make sure to restart your computer after uninstalling Digital Photo Professional Ver. 4.x.

Reinstalling the software without restarting your computer first may cause operational problems to occur.

2. Right-click the downloaded file and select [Extract All].

Caution

Since you need to be able to connect to the Internet, connection fees or communication fees from your provider apply.
When installing or uninstalling, log in with administrator permissions.

3. Follow the instructions on the screens to unzip the files. Double-click [setup.exe] in the generated folder.

4. When the following screen is shown, click [Run].

5. Select the area in which you live.

6. Select the country where you live, and then click [Next].

7. If a language setting screen appears, select the desired language from the options displayed.

8. Click [Custom Installation].

9. Click [OK] when the following window appears.

10. In the [Software to be installed] window, select [Digital Photo Professional 4] ( ), and then click [Next].

11. Confirm that [Digital Photo Professional 4] has been selected, then click [Install].

12. Click [Yes] to accept the License Agreement.

Caution

In some cases, the [User Account Control] screen may appear. In this case, please click [Yes] and proceed with installation.
Installation of Microsoft .NET Framework 4.5 is required for to run Digital Photo Professional Ver. 4.x. If Microsoft .NET Framework 4.5 is not installed on your computer, please read the license agreement and if you agree to the terms, click [Yes] to install Microsoft .NET Framework 4.5.

13. Installation starts.

14. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].

15. The following screen appears. In this example, [No, I will register later] has been selected, and [Next] has been clicked.

To register your camera on CANON iMAGE GATEWAY, select [Yes, I would.], and complete the registration procedure.

16. Click [OK].

17. Click [Finish].

This completes the procedure for reinstalling Digital Photo Professional 4.x.

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