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imageCLASS MF5870dn Support
FAQ and troubleshooting

If <LOAD CORRECT PAPER> is displayed

Content Id: 8200756100


Issue


The message <LOAD CORRECT PAPER> appears on the display and printing is interrupted.

Cause and solution


When <LOAD CORRECT PAPER> appears on the display, the size of the paper in the paper cassette or multi-purpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE 1>, <CASSETTE 2> (optional), or <MP TRAY>. You need to load the correct size paper or change the paper size in <PAPER SIZE> for <CASSETTE 1>, <CASSETTE 2> (optional), or <MP TRAY>.

Cause and solution


Caution

For print jobs, you need to specify the paper size from your computer.

Cause and solution

Reloading the Paper

1. Load the correct size paper as shown on the display, then press [OK] to resume the job.

    The machine re-starts printing.

Cause and solution

Changing the Paper Size Setting

Follow the procedure below to change the paper size setting.


For Copy Job


1. Press [Stop/Reset].

2. Press to select <YES>.



3. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2>, or <MP TRAY>, then press [OK].



    <CASSETTE 2> is displayed only if the optional paper cassette is attached.
    If you select <MP TRAY>, press or to select <ON>, then press [OK].



4. Press or to select the size of the paper loaded into the machine, then press [OK].



5. Press or to select the type of the paper loaded into the machine, then press [OK].



6. Resume the copy job.

Cause and solution


For Fax Job


1. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2>, or <MP TRAY>, then press [OK].



    <CASSETTE 2> is displayed only if the optional paper cassette is attached.
    If you select <MP TRAY>, press or to select <ON>, then press [OK].



2. Press or to select the size of the paper loaded into the machine, then press [OK].



3. Press or to select the type of the paper loaded into the machine, then press [OK].



4. Open and close the paper cassette that you set in Step 1 to resume the fax job.

Cause and solution

Caution

For the multi-purpose tray, skip this step.

Cause and solution


For Report/List Job


1. Press [Job Cancel/Status Monitor] repeatedly to select <REPORT STATUS>, then press [OK].



2. Press or to select the job to cancel, then press [OK].


Cause and solution


3. Press or to select <CANCEL>, then press [OK].



4. Press to select <YES>.



5. Press [Stop/Reset] to return to the standby mode.

6. Press [Paper Settings] repeatedly to select <CASSETTE 1>, <CASSETTE 2>, or <MP TRAY>, then press [OK].



    <CASSETTE 2> is displayed only if the optional paper cassette is attached.
    If you select <MP TRAY>, or to select <ON>, then press [OK].



7. Press or to select the size of the paper loaded into the machine, then press [OK].



8. Press or to select the type of the paper loaded into the machine, then press [OK].



9. Resume the report/list job.

Caution

The displayed job varies depending on the job that you select.

Cause and solution


For Print Job


1. Press [Job Cancel/Status Monitor] repeatedly to select <JOB CANCEL>, then press [OK].



2. Press or to select <PRINT>, then press [OK].



3. Press or to select the job to cancel, then press [OK].


Cause and solution


4. Press to select <YES>.



5. Press [Stop/Reset] to return to the standby mode.

6. Select [Output Size] on the printer driver to match the setting in the machine, then resume the print job.

Caution

The displayed job varies depending on the job that you select.

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