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PIXMA Pro9000 Mark II Support
FAQ and troubleshooting

Back of the Paper Is Smudged

Content Id: 8200400900


Solution

Perform the Bottom Plate Cleaning to clean the inside of the printer.

Caution

When performing duplex printing or too much printing, the inside may become stained with ink.

The procedure for performing bottom plate cleaning is as follows:

Bottom Plate Cleaning

1. Open the printer driver setup window

2. Click Bottom Plate Cleaning on the Maintenance tab

The Bottom Plate Cleaning dialog box opens.

3. Load paper in the printer

As instructed in the dialog box, fold the A4 size or Letter size plain paper in half lengthwise, and then unfold the sheet.

Load the paper into the rear tray in the landscape orientation with the crest of the crease facing down.

4. Perform the bottom plate cleaning

Make sure that the printer is on and click Execute.

Bottom plate cleaning starts.

Cleaning the Protrusions Inside the Printer

If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton swab or the like.

Caution

Be sure to turn off the power and disconnect the power plug before cleaning the printer.
Do not touch (A) and (B) inside of the printer when cleaning.
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