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PIXMA Pro9000 Mark II Support
FAQ and troubleshooting

No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

Content Id: 8200403700


Issue

Cause and solution

Check 1: Did you confirm the paper and print quality settings?

Cause and solution

Check 2: Check the status of ink tanks. Replace the ink tank if the ink has run out

When the ink tanks run out of ink, follow the procedure below to replace them.

Caution

To maintain optimal print quality, we recommend the use of specified Canon brand ink tanks. Refilling ink is not recommended.
If you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks removed.
Use new ink tanks for replacement. Installing used ink tanks may cause the nozzles to clog. Furthermore, with such ink tanks, the printer will not be able to inform you when to replace the ink tanks properly.
Once an ink tank has been installed, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.

Caution

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When an ink tank is out of ink, replace it immediately with a new one.

1. Make sure that the power is turned on, and open the Front Tray gently.

Gently press the upper center of the Front Tray to open it.

2. Open the Top Cover.

The Print Head Holder moves to the replacement position.

Caution

Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.

Caution

Do not touch the metallic parts or other parts inside the printer.
If the Top Cover is left open, the Print Head Holder moves to the right. In this case, close and reopen the Top Cover.
If you open the Top Cover while the Front Feed button is flashing quickly, the Print Head Holder may not move to the replacement position. In this case, close the Top Cover, press the Front Feed button, then wait until the Front Feed button stops flashing and stays lit. To continue printing from the Front Tray after replacing the ink tank, follow the procedure from (3) in step 3 in [ Loading Paper in the Front Tray ] and start printing again.
Do not open the Inner Cover (A) when replacing the ink tank. If the Inner Cover is open after replacing the ink tank, be sure to close it.

3. Replace the ink tank with the lamp flashing fast.

Push the tab (B) and lift the ink tank to remove.

Do not touch the Print Head Lock Lever (C).

Caution

Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.

Caution

Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
For details on ink lamp flashing speed, see [ Checking the Ink Status ].

4. Prepare the new ink tank.

(1) Take the new ink tank out of its package, pull the orange tape in the direction of the arrow to peel it off, then remove the film .

Caution

Make sure that the film is completely removed from the air hole (D). If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.

(2) Hold the orange protective cap (E) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.

Remove the protective cap while holding it to prevent the ink from staining your fingers.

Discard the protective cap once it is removed.

Caution

Do not touch the electrical contacts (F) on the ink tank. It can cause the printer to malfunction or become unable to print.

Caution

If you shake the ink tank, the ink may spill out and stain your hands and the surrounding area. Be careful to handle the ink tank.
Do not squeeze the side of ink tanks as this may cause the ink to leak out.
Be careful not to stain your hands and the surrounding area with ink on the removed protective cap.
Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

5. Install the new ink tank.

(1) Insert the front end of ink tank into the Print Head at a slant.

Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Caution

You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the Print Head Holder.
You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.

6. Close the Top Cover.

Caution

If the Alarm lamp still flashes orange after the Top Cover is closed, refer to [ Alarm Lamp Flashes Orange ].
When you start printing after replacing the ink tank, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. The Power lamp flashes green while cleaning.
If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position.

See [ Aligning the Print Head ]

Replacing an Ink Tank

Cause and solution

Check 3: Is the orange tape or protective film remaining?

Make sure that all of the protective film is peeled off and the air hole is exposed, as illustrated in (A).

If the orange tape is left as in (B), pull the orange tape and remove it.

Cause and solution

Check 4: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.

Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

Refer to [ Printing the Nozzle Check Pattern ], [ Cleaning the Print Head ], [ Cleaning the Print Head Deeply ].

If the Nozzle Check Pattern is not printed correctly:

Check to see if a particular color's ink tank is not empty.

If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.

If the problem is not resolved after performing the Print Head Cleaning twice:

Perform the Print Head Deep Cleaning.

If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.

If the problem is not resolved after performing the Print Head Deep Cleaning twice:

If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact the service center.

Cause and solution

Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up.

Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

Refer to the paper's instruction manual for detailed information on the printable side.

Cause and solution

Check 6: Make sure that the input profile in the printer driver is set correctly (windows)

If printout color of photographs that are taken in Adobe RGB mode is not satisfactory, configure the input profile and then try printing again. It may improve the quality of printout color.

1. Open the printer properties dialog box.

Click Here: Printer Driver

* Before clicking here to open the printer properties dialog box, quit the running application software.

2. On the Main sheet, select Manual for Color/Intensity, and then click Set.

3. On the Matching sheet, select ICM for Color Correction.

4. Select Adobe RGB (1998) for Input Profile.

If Adobe RGB (1998) is not displayed, select Custom Install on the Setup CD-ROM, then install the Adobe RGB (1998).

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